This page includes links to resources which help providers understand the Serious Incident Response Scheme (SIRS). If you are an aged care consumer please visit the SIRS consumer resources page.
If you have a Serious Incident Response Scheme (SIRS) enquiry, you can:
- call us for free on 1800 081 549 9am to 5pm Monday to Friday; 8am to 6pm Saturday to Sunday
- email us at sirs@agedcarequality.gov.au
The Commission develops guidance materials and other resources to support aged care providers with understanding their requirements under the Serious Incident response Scheme (SIRS).
Approved forms
Below are the Commission-approved forms providers must use in submitting to the Commission the following:
- a notice of additional information under section 15NE(5) of the Quality of Care Principles 2014 – SIRS – Notice of additional information (Priority 1)
- a notice of additional information under section 15NF(3) of the Quality of Care Principles 2014 – SIRS – Notice of additional information (Priority 2)
- a notice of significant new information under section 15NH of the Quality of Care Principles 2014 – SIRS – Notice of significant new information
- a final report about a reportable incident under section 15NI of the Quality of Care Principles 2014 – SIRS – Final report on reportable incident
Fact sheets
- What is the SIRS?
- What is an effective incident management system?
- Recording incidents in an incident management system
- SIRS readiness checklist
- Reportable incidents: Unreasonable use of force
- Reportable incidents: Unlawful sexual contact or inappropriate sexual conduct
- Reportable incidents: Psychological or emotional abuse
- Reportable incidents: Unexpected death
- Reportable incidents: Stealing or financial coercion by a staff member
- Reportable incidents: Neglect
- Reportable incidents: Inappropriate use of restrictive practices
- Reportable incidents: Unexplained absence from care
Frequently asked questions
Guidance documents
- Submitting a SIRS notification
- Reporting serious incidents: Using a problem solving approach to enhance effective incident management
- Reporting serious incidents: Practical tips for providers when making a notification (20 December 2021)
- Serious Incident Response Scheme: Guidelines for residential aged care providers (updated 1 October 2021)
- Effective incident management systems: Best practice guidance
- Reportable incidents workflow
Poster
Webinars
- SIRS webinar #1: Introduction to the SIRS – 25 February 2021
- SIRS webinar #2: Incident management systems – 11 March 2021
- SIRS webinar #3: Reporting under the SIRS – 18 March 2021
- SIRS webinar #4: Overview of the Commission's role – 25 March 2021
- SIRS webinar #5: SIRS and quality aged care – 8 April 2021
Workshops
Videos
- What is the SIRS: Overview
- Benefits of effective incident management
- Incident management under the SIRS
- Reportable incidents under the SIRS
You can find all the SIRS resources in our Resource library.
Changed
Thursday, 28 April 2022 - 10:54am