This page is to help providers understand the Serious Incident Response Scheme (SIRS). If you are an aged care consumer please visit the SIRS consumer resources page.
If you have a Serious Incident Response Scheme (SIRS) enquiry, you can:
- call us for free on 1800 081 549 9am to 5pm Monday to Friday; 8am to 6pm Saturday to Sunday
- email us at sirs@agedcarequality.gov.au
The Commission develops guidance materials and other resources to support aged care providers with understanding their requirements under the Serious Incident response Scheme (SIRS).
Approved forms
Below are the Commission-approved forms providers must use in submitting to the Commission the following:
- a notice of additional information under section 15NE(5) of the Quality of Care Principles 2014 SIRS – Notice of additional information (Priority 1)
- a notice of significant new information under section 15NH of the Quality of Care Principles 2014 SIRS – Notice of significant new information
- a final report about a reportable incident under section 15NI of the Quality of Care Principles 2014 SIRS – Final report on reportable incident
Fact sheets
- What is an effective incident management system? – A fact sheet for aged care providers
- Recording incidents in an incident management system
- SIRS readiness checklist
- Reportable incidents: Unreasonable use of force (updated 17 June 2021)
- Reportable incidents: Unlawful sexual contact or inappropriate sexual conduct (updated 17 June 2021)
- Reportable incidents: Psychological or emotional abuse (updated 27 May 2021)
- Reportable incidents: Unexpected death (updated 27 May 2021)
- Reportable incidents: Stealing or financial coercion by a staff member (updated 27 May 2021)
- Reportable incidents: Neglect (updated 27 May 2021)
- Reportable incidents: Inappropriate physical or chemical restraint (updated 27 May 2021)
- Reportable incidents: Unexplained absence from care (updated 17 June 2021)
Frequently asked questions
Guidance documents
- Serious Incident Response Scheme: Guidelines for residential aged care providers (updated 17 June 2021)
- Effective incident management systems: Best practice guidance
- Reportable incidents workflow
Poster
Webinars
- SIRS webinar #1: Introduction to the SIRS – 25 February 2021
- SIRS webinar #2: Incident management systems – 11 March 2021
- SIRS webinar #3: Reporting under the SIRS – 18 March 2021
- SIRS webinar #4: Overview of the Commission's role – 25 March 2021
- SIRS webinar #5: SIRS and quality aged care – 8 April 2021
Videos
- What is the SIRS: Overview
- Benefits of effective incident management
- Incident management under the SIRS
- Reportable incidents under the SIRS
You can find all the SIRS resources in our Resource library.
Changed
Thursday, 22 July 2021 - 4:40pm