Quality Standards Resource Centre

This guide helps you prepare for and take part in a variation of registration audit.

It describes:

• the purpose of audits and how they inform (help us make) registration decisions
• the 3 stages of the audit process (initiation, delivery, reporting)
• what to expect and what to do at each stage
• the types of evidence we consider during audits
• how we define our audit ratings
• the audit tools we use
• other relevant resources.

This calculator informs registered providers of the minimum level of liquid assets they are required to hold calculated based on Quarterly Financial Report (QFR) financial statements.

The new Financial and Prudential Standards will be introduced with the commencement of the new Aged Care Act. The new Standards set out the minimum requirements for good financial and prudential management of registered aged care providers. Registered providers must comply with the Financial and Prudential Standards that apply to them as a condition of their registration.

These workplace standards posters demonstrate the strengthened Standards and what they mean for aged care providers and workers. You can print these out and display them around your workplace.

These workplace standards posters demonstrate the strengthened Standards and what they mean for aged care providers and workers. You can print these out and display them around your workplace.

These workplace standards posters demonstrate the strengthened Standards and what they mean for aged care providers and workers. You can print these out and display them around your workplace.

These workplace standards posters demonstrate the strengthened Standards and what they mean for aged care providers and workers. You can print these out and display them around your workplace.

This Toolkit is designed for First Nations stakeholders including providers, workers and others involved in providing aged care services for First Nations people. We’ve developed it to make it easy for you to share relevant resources with your networks and members

A discussion card template that consumer advisory body members can use to write their own topics and questions to prompt discussion about any concerns older people receiving care may have.

A welcome letter template that consumer advisory body members can use to communicate with new members.

A template that consumer advisory body members can use to plan their meeting agendas.

A template that consumer advisory body members can use in their meetings to take minutes.

Our Managing Worker Risk Policy explains our approach in detecting, assessing and responding to risks arising from the actions, inactions and behaviours of workers. 

This policy includes information about: 

This booklet aims to give guidance on how to:

Explains the quality care advisory body obligations, including who must be on the advisory body and what actions, reports and feedback are required.

Explains the governing body membership requirements, including what ‘independent non-executive’ and ‘clinical care experience’ mean, and how to apply for a determination if you can’t meet one or both requirements. 

Provides a way for you to identify which governance obligations apply to your registration category, and to plan and record the actions and review dates you need to meet them.

Providers must complete this tool as part of a renewal audit in registration category 6. 

The CDECT – Residential must be completed once for each category 6 service. 

We use this tool to collect evidence about the residential care home.

Providers must complete this tool as part of a renewal audit in registration categories 4 and 5. 

We will identify a targeted sample of care delivery locations (Category 4 & 5). You will be notified of this sample and the CDECT – Care delivery location must only be completed for these targeted sample locations. 

We use this tool to collect evidence about care and services delivered in a home or community setting.