Quality Standards Resource Centre

The poster and video will support you in understanding person-centred care.

This guide offers a systematic approach to managing work-related psychological health and safety, particularly under work health and safety (WHS) and workers’ compensation laws. It provides businesses with a structured methodology for preventing psychological harm, intervening early when signs of stress appear, and supporting workers' recovery and return to work. Though the guide is an archived document, it can still offer useful background on managing psychosocial hazards but does not reflect recent changes in regulations.

This resource provides the Managing Risk Toolkit designed for health professionals and care staff involved in palliative care and advance care planning for older people in residential care. It offers guidance on managing risks in areas such as nutrition, hydration, medication management, and care transitions at the end of life. The toolkit includes fact sheets, practical tips, and downloadable materials to support safe, effective care.

This resource provides mental health tips for aged care workers and managers during the COVID-19 pandemic. It includes strategies to manage stress, anxiety, and overall mental wellbeing. The resource offers evidence-based advice on recognising when extra support is needed and how to maintain mental health, helping aged care staff navigate challenging times effectively.

This resource provides guidance on the food safety standards in Australia, specifically Chapter 3 of the Australia New Zealand Food Standards Code. It outlines requirements for food businesses, focusing on safe food handling practices, hygiene, and equipment standards. The resource helps aged care providers comply with regulatory standards to ensure safe and suitable food for vulnerable populations.

This resource outlines the process for speech pathology assessments and reports, which evaluate speech, language, and swallowing abilities. It is relevant to aged care for assessing communication and feeding challenges, guiding appropriate interventions, and supporting care plans. It ensures accurate reporting and informed decision-making in care settings.

This resource provides guidance on mealtime safety, particularly for people with swallowing difficulties who are at risk of choking. It includes steps to respond to choking incidents, tips for recognising signs of swallowing difficulties, and resources for making referrals. It also covers documenting incidents and maintaining proper oral hygiene, promoting safe and enjoyable mealtimes in care environments​

This resource provides guidance on maintaining healthy nutrition as people age. It covers key considerations such as increasing calcium intake, managing changes in appetite, and the importance of hydration. It also offers practical advice on reducing salt, fat, and sugar consumption, ensuring proper bone health through calcium and vitamin D, and maintaining a balanced diet to support overall health and well-being in older adults.

The National Palliative Care Standards provide guidance for all health professionals and aged care services to deliver high-quality generalist palliative care. They support improved experiences and outcomes for people receiving care, and are intended for use across diverse care settings. Resources like audit tools and fact sheets are available to aid self-assessment and adherence to these standards​.

This resource provides culturally appropriate palliative care education and support for Aboriginal and Torres Strait Islander communities. It includes resources, videos, and training materials aimed at improving understanding, communication, and care practices in end-of-life care, integrating cultural beliefs and values to enhance quality care for Indigenous Australians.

This resource provides evidence-based information and resources on palliative care for health professionals, patients and carers. It covers clinical practice, education, research, and service delivery. The platform aims to improve understanding, decision-making, and quality of care for people with life-limiting illnesses and their families.

This resource provides information and resources on wound prevention and management. It offers clinical guidelines, educational materials, and support for health professionals, caregivers, and people affected by wounds. The focus is on best practices, evidence-based care, and promoting awareness to improve wound healing outcomes across various settings.

This resource offers tools and information for clinicians supporting people with blindness or low vision across a range of settings including aged care. It includes free patient materials, brochures in multiple languages, fact sheets on eye conditions, case studies, tips on communication, assistive technology recommendations, and professional development webinars to enhance patient care and referral processes. This resource may apply to healthcare contexts outside of aged care. Please consider the applicability of this resource to your care setting.”

This resource provides the 2021 Australian guidelines on wound healing interventions for diabetic foot disease (DFD) and foot ulcers (DFU). It includes evidence-based recommendations for healthcare professionals on appropriate practices, such as sharp debridement, exudate control, adjunctive treatments, and decision-making pathways to enhance wound healing and improve patient outcomes.

This resource provides free training materials for hearing assistance in aged care and hospital settings. It includes a Good Practice Guide, instructional video, poster series, and training modules. The resources aim to equip staff, volunteers, and family carers with knowledge to support people with hearing loss effectively.

This resource provides information and strategies for supporting older adults with age-related dual sensory loss or deafblindness. It includes a resource booklet and video developed to help aged care workers understand and address the needs of people with combined vision and hearing impairments to reduce isolation and enhance care.

This resource provides downloadable tools to support the management of pain in residential aged care facilities. It covers comprehensive pain assessment, pain management strategies for communicative and non-communicative residents, complementary therapies, opioid considerations, and quality indicators, aiming to enhance care practices and improve residents' quality of life.

This resource, Mob Smiles, provides culturally appropriate oral health information for Aboriginal and Torres Strait Islander people. It includes brochures, posters, and fact sheets tailored for different life stages such as children, teenagers, elders, and pregnant women. The content focuses on dental care, healthy habits, and oral health education.

This resource provides guidance on using accurate, respectful, and non-stigmatising language when discussing dementia. It emphasises avoiding negative terms, promoting dignity, and listening to individuals' preferences. It includes suggestions for talking about dementia symptoms, behaviour, and the impacts of dementia on individuals and their families, promoting understanding and reducing discrimination.

This guide focuses on palliative and end-of-life care, detailing general principles, illness trajectories, the role of general practitioners, and practical recommendations for patient-cantered care. It provides consensus-based guidelines for initiating advance care planning, symptom management, team-based end-of-life care, medication use, and supporting both patients and their families. It includes information on the transition from chronic disease treatment to a palliative approach and includes tools for clinical decision-making.