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Aged care laws in Australia have now changed. The new Aged Care Act 2024 and Aged Care Rules 2025 now apply. While we complete updating of our website, including draft guidance and other materials, to align with the new laws, providers are advised to refer to the new Act and Rules for any required clarification of their obligations and legal responsibilities. Thank you for your patience.

Quality Standards Resource Centre

The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which take effect from 1 November 2025. The Resource Centre will be updated to reflect key changes made to the draft strengthened Standards. You can search for resources by using keywords, or filtering by standard, outcome, audience and theme. Before using the Resource Centre, please read the terms of use.

Displaying 1 to 20 of 28 result(s)
/quality-standards/why-meals-matter-0

Why meals matter

Discussion paper

This resource highlights the importance of meals in aged care settings, focusing on nutritional needs, dining experience, and personal preferences. It addresses issues like malnutrition, dehydration, and food choice, linking them to resident wellbeing, autonomy, and satisfaction. It also suggests strategies such as person-centred dining, meal service innovations, and improved environmental factors to enhance mealtime experiences in residential aged care.

Author
Aged Care Quality & Safety Commission
Key Theme
Food and nutrition
Standard
6: Food and Nutrition
Outcomes
6.4: Dining experience
Why meals matter
/quality-standards/my-food-and-dining-preferences-form

My food and dining preferences - form

Fact sheet
Published date
Last Updated

This fact sheet helps aged care residents communicate their food and dining preferences. It includes sections for meal choices, dining preferences, assistance needs, health considerations, cultural or religious customs, and contact information for allied health professionals. It also advises staff to monitor changes in weight and contact a dietitian if needed. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

 

Author
Aged Care Quality & Safety Commission
Key Theme
Food and nutrition, Delivering comprehensive care and services, Assessment and planning
Standard
3: The Care and Services, 6: Food and Nutrition, 7: The Residential Community
Outcomes
6.1: Partnering with individuals on food and drinks, 3.1 Assessment and planning, 7.1: Daily living
Image of Food and dining preferences fact sheet
/quality-standards/dining-residential-aged-care-tips-and-tricks-fact-sheet

Dining in residential aged care - tips and tricks fact sheet

Fact sheet
Published date

This fact sheet provides practical tips for enhancing dining experiences in residential aged care settings. It offers guidance on food presentation, meal assistance, creating a respectful and enjoyable atmosphere, supporting independence, and providing culturally appropriate dining options. The aim is to improve mealtime satisfaction while maintaining older peoples' dignity and people's preferences. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

Author
Aged Care Quality & Safety Commission
Key Theme
Food and nutrition
Standard
6: Food and Nutrition
Outcomes
6.1: Partnering with individuals on food and drinks
Image of Dining in residential aged care - tips and tricks fact sheet
/quality-standards/analysis-survey-food-and-dining-experiences-residential-aged-care-services-final-report

Analysis of a survey of food and dining experiences in residential aged care services - Final report

Report
Published date

This resource provides insights into food, dining, and nutrition in residential aged care services. It is based on a survey conducted to understand residents’ dining experiences, preferences, and the quality of food and service provided. The findings highlight the importance of fresh, familiar meals, flexible mealtimes, and a homelike dining environment to enhance the quality of life for older people. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

  

Author
Aged Care Quality & Safety Commission
Key Theme
Food and nutrition
Standard
6: Food and Nutrition
Outcomes
6.4: Dining experience
Thumbnail food and dining experiences
/quality-standards/residential-aged-care-food-services-discussion-paper

Residential aged care food services discussion paper

Discussion paper
Published date

This paper presents a high-level overview of contemporary evidence regarding food services in residential aged care settings.

Author
Aged Care Quality & Safety Commission
Key Theme
Food and nutrition
Standard
6: Food and Nutrition
Outcomes
6.1: Partnering with individuals on food and drinks, 6.2: Assessment of nutritional needs and preferences, 6.3: Provision of food and drinks, 6.4: Dining experience
Cover page - Residential aged care food services discussion paper with two women at a table enjoying a meal
/quality-standards/celebrating-successes-engaging-people-improve-food-nutrition-and-dining

Celebrating successes in engaging people to improve food, nutrition and dining

Guidance

This resource highlights successful practices in engaging older people to improve food, nutrition, and dining experiences. Providers can use examples like food focus groups, family involvement in recipe changes, and resident-led dining committees to promote enjoyable, dignified, and inclusive dining. It fosters better health, wellbeing, and relationships with staff. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Aged Care Quality & Safety Commission
Key Theme
Delivering comprehensive care and services, Food and nutrition
Standard
6: Food and Nutrition, 7: The Residential Community
Outcomes
6.1: Partnering with individuals on food and drinks, 7.1: Daily living
Celebrating successes in engaging people to improve food, nutrition and dining
/quality-standards/cultural-considerations-food-nutrition-and-dining

Cultural considerations in Food, Nutrition and Dining

Guidance

This resource provides guidance on incorporating cultural considerations into food, nutrition, and dining in aged care settings. It highlights the importance of understanding diverse dietary preferences, religious practices, and family dynamics to support person-centred care, improve wellbeing, and promote inclusivity within the aged care environment. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Aged Care Quality & Safety Commission
Key Theme
Food and nutrition, Person-centred care, Delivering comprehensive care and services
Standard
6: Food and Nutrition, 1: The Individual, 7: The Residential Community
Outcomes
6.1: Partnering with individuals on food and drinks, 6.2: Assessment of nutritional needs and preferences, 1.1: Person-centred care, 7.1: Daily living
Cultural considerations in Food, Nutrition and Dining
/quality-standards/food-thought-positive-stories

Food for thought - positive stories

Guidance

This resource shares positive stories about food, nutrition, and dining improvements in aged care facilities. It highlights initiatives that enhance the dining experience, including resident involvement in meal planning, use of fresh and seasonal ingredients, and creating more social and enjoyable mealtime environments. These stories demonstrate best practices and innovative approaches to improve resident satisfaction and wellbeing. 

Author
Aged Care Quality & Safety Commission
Key Theme
Food and nutrition
Standard
6: Food and Nutrition
Outcomes
6.1: Partnering with individuals on food and drinks, 6.2: Assessment of nutritional needs and preferences, 6.3: Provision of food and drinks, 6.4: Dining experience
Food for thought - positive stories
/quality-standards/financial-prudential-standards

Financial & Prudential Standards

Guidance

This resource provides guidance on the Financial and Prudential Standards for aged care providers. It outlines requirements for managing refundable deposits, ensuring financial viability, maintaining liquidity, and implementing governance and recordkeeping processes. It helps providers comply with financial obligations, supporting transparency and accountability in aged care services​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Aged Care Quality & Safety Commission
Key Theme
Accountability and quality system, Agreements, fees, pricing, invoicing and statements
Standard
2: The Organisation, 1: The Individual
Outcomes
2.3: Accountability, quality system and policies and procedures, 1.4: Transparency and agreements
Financial & Prudential Standards
/quality-standards/food-nutrition-dining-resources-workers

Food, nutrition & dining: resources for workers

Guidance

This resource provides aged care workers with tools to enhance food, nutrition, and dining experiences for people in their care. It includes practical guides on offering choice, managing swallowing difficulties, promoting oral health, and creating an enjoyable dining environment, all while ensuring adherence to aged care standards. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Aged Care Quality & Safety Commission
Key Theme
Food and nutrition, Delivering comprehensive care and services
Standard
6: Food and Nutrition, 7: The Residential Community
Outcomes
6.1: Partnering with individuals on food and drinks, 6.2: Assessment of nutritional needs and preferences, 6.3: Provision of food and drinks, 6.4: Dining experience, 7.1: Daily living
Food, nutrition & dining: resources for workers
/quality-standards/food-nutrition-dining-resources-providers

Food, nutrition & dining: resources for providers

Guidance

This resource provides tools and guidance for aged care providers to ensure quality food, nutrition, and dining experiences. It includes hotlines, resources for dining, choice, swallowing, and oral health, as well as webinars, research findings, and practical tips to support older adults' wellbeing and meet care standards. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Aged Care Quality & Safety Commission
Key Theme
Clinical safety, Food and nutrition, Delivering comprehensive care and services
Standard
5: Clinical Care, 6: Food and Nutrition, 7: The Residential Community
Outcomes
5.5: Safety of clinical care services, 6.1: Partnering with individuals on food and drinks, 6.2: Assessment of nutritional needs and preferences, 6.3: Provision of food and drinks, 6.4: Dining experience, 7.1: Daily living
Food, nutrition & dining: resources for providers
/quality-standards/using-technology-improve-dining-experience

Using technology to improve the dining experience

Guidance

This resource provides guidance on how technology, such as virtual reality (VR) and mobile applications, can enhance the dining experience in aged care settings. These tools are designed to increase engagement, support meal choices, improve communication with families, and contribute to overall wellbeing by making mealtimes more enjoyable. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Aged Care Quality & Safety Commission
Key Theme
Delivering comprehensive care and services, Food and nutrition
Standard
4: The Environment, 6: Food and Nutrition, 7: The Residential Community
Outcomes
4.1b: Environment – services delivered other than in the individual’s home, 6.4: Dining experience, 7.1: Daily living
Using technology to improve the dining experience
/quality-standards/supporting-dining-experience-people-living-dementia-providers-and-workers-guide

Supporting the dining experience for people living with dementia – Providers and workers guide

Guidance, Guides
Published date

This guide is about how to support people living with dementia to maintain good nutrition and enjoy positive dining experiences. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Aged Care Quality & Safety Commission
Key Theme
Choice, independence and quality of life, Food and nutrition
Standard
1: The Individual, 6: Food and Nutrition
Outcomes
1.3: Choice, independence and quality of life, 6.4: Dining experience
Supporting the dining experience guide thumbnail
/quality-standards/supporting-people-living-dementia-eat-and-drink-well

Supporting people living with dementia to eat and drink well

Guidance

This resource provides guidance for aged care services on how to support people living with dementia to eat and drink well. It highlights innovative approaches such as creating familiar, enjoyable meals, reducing mealtime interruptions, and offering 24-hour access to nutritious foods. These strategies help address challenges like malnutrition and dehydration. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Aged Care Quality & Safety Commission
Key Theme
Delivering comprehensive care and services, Food and nutrition
Standard
5: Clinical Care, 6: Food and Nutrition, 7: The Residential Community
Outcomes
5.6 Cognitive impairment  , 6.4: Dining experience, 7.1: Daily living
Supporting people living with dementia to eat and drink well
/quality-standards/improving-aged-care-speech-pathology-why-it-matters-and-how-it-helps

Improving aged care with speech pathology: Why it matters and how it helps

Guidance

This page highlights the role of speech pathologists in supporting older people with communication, eating, drinking, and swallowing difficulties. It provides resources for aged care providers on how to improve care quality through effective communication tools and tailored strategies. This resource includes practical examples, like sample plates and picture boards, for enhancing dining experiences and supporting individual choice. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Aged Care Quality & Safety Commission
Key Theme
Assessment and planning, Delivering comprehensive care and services, Food and nutrition
Standard
3: The Care and Services, 5: Clinical Care, 6: Food and Nutrition
Outcomes
3.1 Assessment and planning, 5.4: Comprehensive care, 6.2: Assessment of nutritional needs and preferences
Improving aged care with speech pathology: Why it matters and how it helps
/quality-standards/providing-food-and-dining-choice-aged-care-staff-poster

Providing food and dining choice - aged care staff poster

Poster
Published date

This guide supports aged care staff in providing food and dining choices for residents. It outlines the importance of upholding residents' rights to choose, enhancing their health and quality of life. The guide recommends confirming preferences regularly, involving residents in meal planning, and respecting individual choices regarding when, where, and what they eat or drink. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

Author
Aged Care Quality & Safety Commission
Key Theme
Choice, independence and quality of life, Food and nutrition, Delivering comprehensive care and services
Standard
1: The Individual, 6: Food and Nutrition, 7: The Residential Community
Outcomes
1.3: Choice, independence and quality of life, 6.3: Provision of food and drinks, 7.1: Daily living
thumbnail providing choice
/quality-standards/nourishing-connections-vital-role-social-dining-aged-care

Nourishing connections: The vital role of social dining in aged care

Guidance

This resource explains how social dining in aged care can enhance nutrition and wellbeing by fostering social connections. It encourages creating positive dining environments that promote engagement and respect personal preferences during mealtimes. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Aged Care Quality & Safety Commission
Key Theme
Delivering comprehensive care and services, Food and nutrition
Standard
6: Food and Nutrition, 7: The Residential Community
Outcomes
6.4: Dining experience, 7.1: Daily living
Nourishing connections: The vital role of social dining in aged care
/quality-standards/food-and-dining-your-choices-matter

Food and dining - your choices matter

Fact sheet
Published date
Last Updated

This fact sheet informs aged care residents of their rights to safe, enjoyable, and respectful dining experiences. It outlines steps for raising concerns with providers about food and dining, offers a preference form for residents to communicate their dietary needs, and provides contact information for support services if issues remain unresolved. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

Author
Aged Care Quality & Safety Commission
Key Theme
Food and nutrition, Choice, independence and quality of life, Delivering comprehensive care and services, Feedback and complaints management system
Standard
1: The Individual, 2: The Organisation, 6: Food and Nutrition, 7: The Residential Community
Outcomes
1.3: Choice, independence and quality of life, 2.6a: Complaints and feedback management for aged care workers, 2.6b: Complaints and feedback management for individuals, 6.1: Partnering with individuals on food and drinks, 7.1: Daily living
First page of the Food and dining – your choices matter fact sheet
/quality-standards/food-focus-group-resources

Food focus group resources

Guidance
Published date

This resource is a collection of resources about food focus groups. It includes a fact sheet about setting up a food focus group and a checklist for an effective food focus group. It also contains associated templates, including agenda, minutes, terms of reference and feedback form. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Aged Care Quality & Safety Commission
Key Theme
Person-centred care, Corporate and clinical governance, Food and nutrition
Standard
1: The Individual, 2: The Organisation, 6: Food and Nutrition
Outcomes
1.1: Person-centred care, 2.1: Partnering with individuals, 6.1: Partnering with individuals on food and drinks
Food focus group resources
/quality-standards/food-and-drink-your-aged-care-supporting-informed-choice-and-risk-staff-poster

Food and drink in your aged care - supporting informed choice and risk - staff poster

Poster
Published date

This resource provides guidance for aged care staff on supporting older people's informed choices regarding food and drink, even when those choices involve personal risks. It encourages staff to respect resident autonomy, provide information on risks, document decisions, and ensure access to professional advice, promoting dignity and quality of life in care settings. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

 

Author
Aged Care Quality & Safety Commission
Key Theme
Choice, independence and quality of life, Food and nutrition, Delivering comprehensive care and services
Standard
1: The Individual, 3: The Care and Services, 6: Food and Nutrition, 7: The Residential Community
Outcomes
3.2: Delivery of funded aged care services, 1.3: Choice, independence and quality of life, 6.3: Provision of food and drinks, 7.1: Daily living
thumbnail food and drink poster