Resource library

The introduction of the new Aged Care Act means changes to the regulatory activities the Commission undertakes. Read this guide to learn more about why we charge fees, and the fees and fee waivers that will apply to providers from 1 November 2025.

The fact sheet is a quick reference guide that explains what you need to do to meet the Investment Standard. It includes the key requirements, who they apply to and a checklist.

Disclaimer: The new Aged Care Act 2024 (new Aged Care Act) will start from 1 November 2025. It replaces existing aged care legislation. The Aged Care Rules 2025 will support the new Aged Care Act. They’ll also provide more information on how the new Aged Care Act will work.

New Financial and Prudential Standards - exposure draft. This is the final version of the draft legislation which outlines the requirements for providers.

A visual guide for conversations between providers/workers and older people about aged care. It includes notes for providers/workers to help guide the conversation.

The Effective incident management education pack is designed for providers to deliver to their own staff. It can be delivered in full or delivered as a series of shorter sessions where you can focus on the sections that are most relevant to your setting or the time you have available. 

This pack will support your staff to understand the role they play in effectively managing incidents at your aged care service and help them understand what an incident management system is and its key elements. 

Under the new Aged Care Act, commencing on 1 November 2025, our charging arrangements (the activities we charge fees for) will be different. This document outlines the current fees we charge and the fees we propose to charge under the new Aged Care Act.

The Aged Care Quality Standards (Quality Standards) are being strengthened to improve aged care for older people. They will take effect with the new Aged Care Act from 1 November 2025. We’ve created a range of resources to support you and your staff to understand the strengthened Quality Standards and how to apply them in practice.

A printable double-sided A3 poster to help workers and older people understand the intent of the strengthened Aged Care Quality Standards.

Use the CDDA Scheme Application Form to submit an application to claim compensation from the Aged Care Quality and Safety Commission (Commission). 

This plan gives an overview of the resources, grouped by topic, the Commission has published to help the aged care sector prepare for the new Aged Care Act.

The Supervision Model is a Commission-wide approach where all our regulatory functions work together to detect, assess, and respond to provider risk to protect older people receiving aged care. 

We continuously monitor if aged care providers are doing the right thing and act if we identify risks or failures to provide safe, quality care. 

Our Supervision Model guides how we:

Setting up a food focus group is simple and there are lots of ways to do it. This fact sheet has information and practical tips on what to think about when you’re planning and running a food focus group. If you’re setting up a group at a residential aged care service, you can adapt the suggestions in the toolkit to meet the needs and preferences of people in your care. 

This document is an example of the content covered in a standard governing body meeting.

The governing body meeting is held with the audit team and 1 to 3 representatives of the applicant's or provider's governing body. The meeting is to gather evidence and understand how the board are meeting their responsibilities. It also looks at how the provider implements and monitors governance systems, policies and processes to deliver safe, quality and continuously improved care. We hold the meeting online and we have one governing body meeting for each audit program.

This document is an example of the content covered in a standard opening meeting.

This document is an example of the content covered in a standard senior management meeting.

The senior management meeting is held with the audit team and 2 to 5 representatives of the applicant's or provider's senior management. The meeting is to gather evidence and understand how senior management lead and contribute to the overall assessment of governance arrangements, systems, and processes, to deliver safe and quality care within the organisation. We hold the meeting online and we have one senior management meeting for each audit program.

This document is an example of the content covered in a standard closing meeting.

This document is an example of the content covered in a standard entry meeting.

Renewal of registration audit only. The entry meeting will be held with the audit team and the provider’s key contact for that site (care delivery location or residential care home). The meeting is held when the audit team enter the site and before they start interviews and observations with older people, supports and workers. We will discuss:

This calculator informs registered providers of the minimum level of liquid assets they are required to hold calculated based on Quarterly Financial Report (QFR) financial statements.

To deliver funded aged care services, you must apply to the Commission.

This is a draft Application for registration form. It is for viewing only and is subject to change. Please do not submit this form to us.

The final form will be available on our website from 1 November 2025.

This strengthened Quality Standards activity pack is designed for providers to deliver to their own staff. This pack can be delivered in full or used as a series of lesson plans for sessions on applying each of the strengthened Standards to your home care services setting.