Resource library

Our Compliance and Enforcement Policy applies from 1 November 2025.

The Policy explains the compliance and enforcement actions we can take to:

The Aged Care Quality Standards (Quality Standards) are a set of requirements that define what good care looks like.
They describe the standard of care you can expect from your aged care provider, whether you live in an aged care home or in your own home.

The Quality Standards have been strengthened to deliver better aged care for older people and took effect with the new Aged Care Act 2024 from 1 November 2025.

We have released a suite of overview fact sheets to help older people understand the new strengthened Quality Standards.

The strengthened Quality Standards come into effect in line with the commencement of the new Aged Care Act.

Strengthened Quality Standard 1: The individual means you have the right to be treated with dignity and respect, and to make your own choices about your life, care and services.

We have released a suite of overview fact sheets to help older people understand the new strengthened Quality Standards.

The strengthened Quality Standards come into effect in line with the commencement of the new Aged Care Act.

Strengthened Quality Standard 2: The organisation means that the organisation that provides your care should be well run, and your providers and workers listen when you give feedback.

We have released a suite of overview fact sheets to help older people understand the new strengthened Quality Standards.

The strengthened Quality Standards come into effect in line with the commencement of the new Aged Care Act.

Strengthened Quality Standard 7: The residential community means you are supported to do things you want and enjoy, and you are helped to maintain connections and relationships.

We have released a suite of overview fact sheets to help older people understand the new strengthened Quality Standards.

The strengthened Quality Standards come into effect in line with the commencement of the new Aged Care Act.

Strengthened Quality Standard 4: The environment means the care you get is delivered in a clean, safe, comfortable environment. You feel safe when using aged care services. 

We have released a suite of overview fact sheets to help older people understand the new strengthened Quality Standards.

The strengthened Quality Standards come into effect in line with the commencement of the new Aged Care Act.

Strengthened Quality Standard 5: Clinical care means you get safe and quality clinical care services that are effective, coordinated, and continuously improved.

We have released a suite of overview fact sheets to help older people understand the new strengthened Quality Standards.

The strengthened Quality Standards come into effect in line with the commencement of the new Aged Care Act.

Strengthened Quality Standard 3: The care and services means the care you get is safe and effective, and meets your needs.

We have released a suite of overview fact sheets to help older people understand the new strengthened Quality Standards.

The strengthened Quality Standards come into effect in line with the commencement of the new Aged Care Act.

Strengthened Quality Standard 6: Food and nutrition means that you get plenty of food and drink that you enjoy.

The Aged Care Act 2024 (the Act) provides people with rights and protections from retaliation when they share information and make disclosures that qualify for protection under the Aged Care Act, about registered providers, responsible persons and aged care workers.

Our Managing Whistleblower Disclosures Policy explains how we receive, manage and use information shared with us that qualifies for whistleblower protections under the Act.

The Aged Care Act 2024 (Act) introduces ‘associated providers’. They are organisations that deliver aged care services on behalf of a registered provider.

This regulatory bulletin explains the types of entities (organisations and people) that are considered associated providers and the requirements that apply to them. We also explain the requirements of registered providers who use associated providers in the delivery of their aged care services.

A guide for older people who are members of a consumer advisory body or are interested in joining. The guide outlines what consumer advisory bodies are, the role of older people and providers in consumer advisory bodies, a checklist of actions for running their first meeting and tips for being part of an effective consumer advisory body.

A selection of cards with a range of topics and questions about the care and services older people receive. The cards are designed to be used in consumer advisory body meetings to prompt discussion about any concerns older people receiving care may have.

A guide for consumer advisory body members on how to use discussion cards in their meetings. The guide includes what the discussion cards are, where to find them and how to use them.

A template that consumer advisory body members can use to plan their meeting agendas.

A discussion card template that consumer advisory body members can use to write their own topics and questions to prompt discussion about any concerns older people receiving care may have.

A welcome letter template that consumer advisory body members can use to communicate with new members.

A template that consumer advisory body members can use in their meetings to take minutes.

This Cost Recovery Implementation Statement (CRIS) provides information on the charging arrangements (fees) for providers to register, renew registration, or vary registration, as well as any associated audits.

These fees and fee waivers will apply under the new Aged Care Act, commencing 1 November 2025.

The introduction of the new Aged Care Act means changes to the regulatory activities the Commission undertakes. Read this guide to learn more about why we charge fees, and the fees and fee waivers that will apply to providers from 1 November 2025.