Ozcare Innisfail

The Aged Care Quality and Safety Commission (the Commission) has monitored the provider’s progress in implementing improvements in the service to ensure compliance with the Aged Care Quality Standards. Based on the information submitted by the provider, as of 3 July 2025, the Commission is satisfied actions have been taken to address the non-compliance with the Aged Care Quality Standards. The Commission will continue to monitor the provider’s performance.

Assessment contact Performance Report
An assessment contact was conducted with this service on 29/10/2024 to 31/10/2024.
The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

Accreditation decision

Following a site audit conducted on 18 July 2023 to 20 July 2023, the Commission made a decision on 23 August 2023 to re-accredit this service.

The period of accreditation of the service will expire on 08 October 2026.

Site audit Performance Report

A site audit was conducted with this service on 18 July 2023 to 20 July 2023.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

Assessment contact Performance Report

An assessment contact was conducted with this service on 06 February 2023 to 08 February 2023.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

Assessment contact Performance Report

An assessment contact was conducted with this service on 01 November 2022 to 02 November 2022.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

Assessment contact Performance Report

An assessment contact was conducted with this service on 31 May 2022 to 01 June 2022.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

Accreditation decision

Following a site audit conducted on 31 August 2021 to 02 September 2021, the Commission made a decision on 08 October 2021 to re-accredit this service.

The period of accreditation of the service will expire on 08 October 2023.

Site audit Performance Report

A site audit was conducted with this service on 31 August 2021 to 02 September 2021.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

Exceptional Circumstances

During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. 

In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 29 November 2021.

The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

Exceptional Circumstances

During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. 

In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 29 May 2021.

Assessment contact Performance Report

An assessment contact was conducted with this service on 23 September 2020.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 29 November 2020.

Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 29 November 2017.