Quality Standards Resource Centre

This page highlights the role of speech pathologists in supporting older people with communication, eating, drinking, and swallowing difficulties. It provides resources for aged care providers on how to improve care quality through effective communication tools and tailored strategies. This resource includes practical examples, like sample plates and picture boards, for enhancing dining experiences and supporting individual choice. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource offers guidelines for preventing Staphylococcus aureus bloodstream infections (SABSI) in healthcare settings. It covers infection control strategies, including hand hygiene, device management, and surgical site care, helping organisations reduce infection risks and comply with national SABSI prevention standards. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides a summer clinical alert for aged care providers, focusing on safeguarding older people during extreme heat. It includes guidance on identifying vulnerable people, creating action plans, monitoring hydration, and recognising heat-related illnesses. It helps providers prepare for heatwaves and protect those in care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides Serious Incident Response Scheme (SIRS) insights reports, offering case study examples and data to help aged care providers improve incident management practices. The reports feature learnings from incidents such as unexplained absences and unreasonable use of force, helping providers assess their own practices and enhance care quality​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource explains the star rating system for residential aged care homes, which helps people make informed care decisions. It outlines ratings based on compliance, quality measures, residents’ experiences, and staffing minutes. Providers are evaluated on their performance, with ratings updated daily to reflect changes in compliance. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource explains Incident Management Systems (IMS) used in aged care to record, manage, and respond to incidents. It provides guidance on building a safety culture, recording and analysing incidents, and implementing steps to prevent reoccurrences, supporting continuous improvement in care delivery. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the Serious Incident Response Scheme (SIRS), which helps reduce abuse and neglect of older people in aged care services. It mandates that Commonwealth-subsidised aged care providers implement systems to manage and prevent serious incidents. Providers must report incidents such as abuse, neglect, and unlawful contact, ensuring older people’s safety and wellbeing. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides fact sheets for consumers and carers on infection prevention and control, including hand hygiene and healthcare-associated infections. It covers common infections such as MRSA, CPE, and CDI, offering guidance on prevention, treatment, and risk factors to help reduce the spread of infections in aged care settings. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the Short Term Restorative Care (STRC) Program which offers early interventions aimed at reversing or slowing functional decline in older people to enhance their wellbeing. It provides care for up to 8 weeks in home or residential settings, helping people regain independence. STRC is part of a broader care system, alongside other aged care services. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information on the shingles vaccine, which is free for Aboriginal and Torres Strait Islander people aged 50 and over. It explains the risks of shingles, vaccination locations, and potential side effects. The document encourages older adults to discuss vaccination with their healthcare professional to protect against shingles. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides guidance for aged care assessors and service providers on accessing and using the My Aged Care portals. It outlines steps for setting up secure access through authentication methods, managing organisation information, and creating staff accounts, supporting efficient service delivery and assessment processes. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the principles for managing independence and conflicts of interest in aged care provider governance. It includes guidance on maintaining impartiality, identifying potential conflicts, and implementing conflict-of-interest policies. It helps providers ensure that decisions are made in the best interests of people receiving care​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information on how aged care providers should respond to serious incidents, ensuring the safety, health, and wellbeing of people in care. It outlines mandatory reporting requirements for incidents such as abuse, neglect, or financial coercion under the Serious Incident Response Scheme (SIRS), aiming to promote transparency and accountability in aged care settings. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides an introduction to the Serious Incident Response Scheme (SIRS), outlining its role in managing and reporting serious incidents in aged care. It includes guidance on incident management systems, the responsibilities of managers and workers, and reporting requirements for residential and home services​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This poster outlines the correct sequence for putting on and removing personal protective equipment (PPE) to reduce the transmission of infectious agents. It provides step-by-step instructions for healthcare workers to ensure safe use of gowns, masks, gloves, and protective eyewear​. 

This resource may apply to healthcare contexts outside of aged care. Please consider the applicability of this resource to your care setting. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides a presentation for Infection Prevention and Control Week 2023 covers hand hygiene, standard and transmission-based precautions, managing invasive devices, and antimicrobial stewardship. It provides foundational knowledge for healthcare workers to prevent and control infections in care settings​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

The Australian Commission on Safety and Quality in Health Care's Sepsis Clinical Care Standard 2022 outlines 7 quality statements to ensure early recognition and best-practice care for sepsis, reducing risks of death and complications. It includes indicators for monitoring care and ensuring timely treatment. Applicable to multiple settings, including aged care, it supports high-quality sepsis management and improved outcomes.

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides guidance on infection prevention in home care settings, highlighting challenges such as the unpredictability of home environments and lack of basic hygiene resources. It explains how to apply standard and transmission-based precautions, manage infection hazards, and involve clients in maintaining infection control practices to ensure safety. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides an overview of the rural health workforce in Australia, including policies and programs designed to encourage health professionals to train and practise in rural and remote areas. It highlights strategies for improving healthcare access and quality in these regions, supporting both professionals and communities. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides quarterly reports on the performance of the aged care sector, including data on residential care audits, home services quality reviews, complaints, and Serious Incident Response Scheme notifications. The reports offer insights into sector-wide performance and help providers monitor compliance and improve service quality​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.