Quality Standards Resource Centre

This resource provides guidance about respecting the privacy and dignity of clients. It includes information about personal privacy, the Privacy Act, what classifies as health information, consent and privacy of information. It also includes information about person-centred care and client dignity. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the process for aged care providers to request a reconsideration of regulatory decisions. It explains how to submit a request, including the timeline and required information. Providers and quality assessors can seek reviews through this process to address any concerns regarding regulatory outcomes​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Our Regulatory Strategy sets out how the Commission will deliver on our goals and commitments. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the reporting requirements for approved residential aged care providers. It includes instructions for submitting the Aged Care Financial Report (ACFR), General Purpose Financial Statement (GPFS), and Annual Prudential Compliance Statement (APCS). It also covers quality reporting under the National Aged Care Mandatory Quality Indicator Program, ensuring transparency and compliance with regulatory standards. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource offers guidance to aged care providers on keeping older people safe during summer. It includes strategies for managing heat exposure, hydration, and sun protection. It helps providers monitor vulnerable people, recognise signs of overheating, and implement preventative measures to ensure safety during hot weather​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines reportable incidents within aged care, including Priority 1 and Priority 2 incidents. It provides information on the 8 types of incidents that must be reported, such as psychological abuse, neglect, and the inappropriate use of restrictive practices, helping providers meet their obligations. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines learning and development opportunities for the aged care workforce, including fee-free TAFE courses, online training modules, and clinical placements. It covers topics such as dementia care, palliative care, infection control, and leadership development. These programs aim to upskill current workers and attract new staff to meet the growing needs of older adults in care.

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides an overview of quality indicators and consumer experience surveys in aged care. It details mandatory quality metrics, including physical and clinical indicators, and feedback from people in aged care, offering insights into service performance and supporting informed choices in aged care settings. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the Provider Operations Collection Form, which aged care providers must complete annually to report their operations. It includes data on governance, diversity, complaints, and service improvements. This information is published to increase transparency, helping older people, families, and carers make informed decisions about aged care services. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information on the National Aboriginal and Torres Strait Islander Flexible Aged Care Program. The program funds flexible and culturally appropriate aged care services for Aboriginal and Torres Strait Islander communities, mainly in rural and remote areas. It covers service provider requirements, funding processes, and adaptations to ongoing aged care reforms. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource is separated into 2 parts: the vision, objectives and target; and the strategic framework and implementation plan. This plan has 6 overarching strategic directions. These directions support the ongoing development of the size, capability and capacity of the Aboriginal and Torres Strait Islander health workforce. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

The National Allied Health Workforce Strategy outlines a plan to address workforce challenges, including the shortage of allied health professionals in Australia. It focuses on aligning the supply of professionals with current and future needs, ensuring workforce safety and quality, and enhancing sector-specific data collection. The strategy aims to support workforce planning and development.

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides an overview of various initiatives and programs supporting the rural health workforce in Australia. It includes training programs, scholarships, and recruitment schemes aimed at addressing workforce shortages in rural and remote areas. The resource outlines efforts to improve healthcare access and quality through targeted support for medical and nursing professionals. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This is a collection of resources related to the National Health and Climate Strategy. The collection includes the strategy, implementation plan 2024-2028, stakeholder engagement report, governance information and publications. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the National Mental Health Workforce Strategy 2022–2032, providing a roadmap to build a sustainable, skilled mental health workforce. It focuses on attracting, training, and retaining professionals to meet future demands, including those in aged care. The strategy supports coordinated mental health services across various sectors, ensuring a person-centred approach and promoting mental health careers. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the National Medical Workforce Strategy 2021–2031, developed to guide long-term medical planning across Australia. It provides a structured approach to creating a sustainable, well-trained medical workforce. The strategy includes 25 actions under 5 priority areas: collaboration, rebalancing supply, reforming training, building generalist capabilities, and ensuring workforce flexibility. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

The resource provides information on the National Nursing Workforce Strategy, which outlines long-term plans for workforce sustainability, diversity, and development. It supports collaboration among stakeholders, promotes evidence-based care, and addresses challenges in regional and remote areas to ensure quality nursing care across the healthcare system. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the processes for managing non-compliance in aged care services. It includes information on banning orders, enforceable undertakings, and how the Commission addresses non-compliance through monitoring, complaints directions, and enforcement policies. Providers can also search for performance reports to track compliance​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This fact sheet informs aged care residents of their rights to safe, enjoyable, and respectful dining experiences. It outlines steps for raising concerns with providers about food and dining, offers a preference form for residents to communicate their dietary needs, and provides contact information for support services if issues remain unresolved. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This resource outlines the Governing for Reform in Aged Care Program, designed to strengthen corporate and clinical governance capabilities for aged care leaders. It provides tools, online learning modules, webinars, and podcasts to support governance improvement and help leaders engage in reform efforts. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.