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Quality Standards Resource Centre

The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which took effect from 1 November 2025. You can search for resources by using keywords, or filtering by standard, outcome and audience. Before using the Resource Centre, please read the terms of use.

Displaying 161 to 180 of 294 result(s)
/quality-standards/principles-aseptic-technique-information-healthcare-workers

Principles of aseptic technique: Information for healthcare workers

Guidance
Published date

This fact sheet provides principles of aseptic technique to support healthcare workers performing procedures requiring aseptic practices. It covers key concepts, differences between aseptic and sterile techniques, and application in clinical, pharmacy, and laboratory settings, emphasising infection prevention, standard precautions, and proper handling of equipment. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Australian Commission On Safety And Quality In Health Care
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Principles of aseptic technique: Information for healthcare workers
/quality-standards/preventing-infections-aged-care-consumer-fact-sheet

Preventing infections – aged care consumer fact sheet

Fact sheet
Published date

This fact sheet provides essential tips for older people on how to prevent infections. It covers hand hygiene, vaccinations, home cleaning, proper disposal of needles, and mental health care. The resource is designed to support infection prevention practices in both community and aged care settings​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Australian Commission On Safety And Quality In Health Care
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Preventing infections – aged care consumer fact sheet
/quality-standards/preventing-equipment-failures

Preventing equipment failures

Guidance

This resource highlights the importance of preventing equipment failures in aged care settings. It outlines the need for regular maintenance checks, adherence to manufacturer guidelines, and proper record-keeping to ensure safety. The document also provides recommendations for improving the safety and reliability of critical devices, such as mobility hoists and medical equipment. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Aged Care Quality & Safety Commission
Standard
4: The Environment
Outcomes
4.1b: Environment – services delivered other than in the individual’s home
Preventing equipment failures
/quality-standards/national-aboriginal-and-torres-strait-islander-health-workforce-strategic-framework-and-implementation-plan-2021-2031

National Aboriginal and Torres Strait Islander Health Workforce Strategic Framework and Implementation Plan 2021–2031

Guidance
Published date

This resource is separated into 2 parts: the vision, objectives and target; and the strategic framework and implementation plan. This plan has 6 overarching strategic directions. These directions support the ongoing development of the size, capability and capacity of the Aboriginal and Torres Strait Islander health workforce. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Standard
2: The Organisation
Outcomes
2.8: Workforce planning
National Aboriginal and Torres Strait Islander Health Workforce Strategic Framework and Implementation Plan 2021–2031
/quality-standards/national-allied-health-workforce-strategy

National Allied Health Workforce Strategy

Guidance
Last Updated

The National Allied Health Workforce Strategy outlines a plan to address workforce challenges, including the shortage of allied health professionals in Australia. It focuses on aligning the supply of professionals with current and future needs, ensuring workforce safety and quality, and enhancing sector-specific data collection. The strategy aims to support workforce planning and development.

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Standard
2: The Organisation
Outcomes
2.8: Workforce planning
National Allied Health Workforce Strategy
/quality-standards/partnerships-care-agreement-sample

Partnerships in Care Agreement – Sample

Tool

This resource is a sample of what a partner agreement might look like. It can be used as a template. This document has been created to support aged care providers and individuals where all parties would like to put an agreement in place. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Aged Care Quality & Safety Commission
Standard
1: The Individual, 4: The Environment, 5: Clinical Care
Outcomes
1.1: Person-centred care, 1.2: Dignity, respect and privacy, 4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Partnerships in care agreement
/quality-standards/outbreak-management-plan-key-features

Outbreak Management Plan - key features

Guidance
Published date

Outbreak management planning is a key part of infection prevention and control. This document supports both the development of a new outbreak management plan (OMP) and the quality assurance of existing plans. It details common OMP sections to get you started as you tailor your OMP to your service.

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Aged Care Quality & Safety Commission
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Outbreak Management Plan
/quality-standards/our-work-related-rural-health-workforce

Our work related to the rural health workforce

Guidance
Last Updated

This resource provides an overview of various initiatives and programs supporting the rural health workforce in Australia. It includes training programs, scholarships, and recruitment schemes aimed at addressing workforce shortages in rural and remote areas. The resource outlines efforts to improve healthcare access and quality through targeted support for medical and nursing professionals. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Standard
2: The Organisation
Outcomes
2.8: Workforce planning
Our work related to the rural health workforce
/quality-standards/national-immunisation-program-schedule

National Immunisation Program Schedule

Guidance
Last Updated

This resource provides the National Immunisation Program (NIP) Schedule, outlining the recommended immunisations for people at specific stages of life, from birth through to adulthood. It includes information about free vaccines under the NIP and guidance for catch-up immunisations, ensuring the best possible protection through timely vaccinations. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Standard
5: Clinical Care, 4: The Environment
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
National Immunisation Program Schedule
/quality-standards/national-health-and-climate-strategy-resources-collection

National Health and Climate Strategy – Resources collection

Guidance
Published date

This is a collection of resources related to the National Health and Climate Strategy. The collection includes the strategy, implementation plan 2024-2028, stakeholder engagement report, governance information and publications. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Standard
2: The Organisation
Outcomes
2.10: Emergency and disaster management
National Health and Climate Strategy – Resources collection
/quality-standards/national-mental-health-workforce-strategy-2022-2032

National Mental Health Workforce Strategy 2022–2032

Guidance
Last Updated

This resource outlines the National Mental Health Workforce Strategy 2022–2032, providing a roadmap to build a sustainable, skilled mental health workforce. It focuses on attracting, training, and retaining professionals to meet future demands, including those in aged care. The strategy supports coordinated mental health services across various sectors, ensuring a person-centred approach and promoting mental health careers. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Standard
2: The Organisation
Outcomes
2.2a: Quality, safety and inclusion culture to support aged care workers to deliver quality care
National Mental Health Workforce Strategy 2022–2032
/quality-standards/national-medical-workforce-strategy-2021-2031

National Medical Workforce Strategy 2021–2031

Guidance
Published date

This resource outlines the National Medical Workforce Strategy 2021–2031, developed to guide long-term medical planning across Australia. It provides a structured approach to creating a sustainable, well-trained medical workforce. The strategy includes 25 actions under 5 priority areas: collaboration, rebalancing supply, reforming training, building generalist capabilities, and ensuring workforce flexibility. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Standard
2: The Organisation
Outcomes
2.8: Workforce planning
National Medical Workforce Strategy 2021–2031
/quality-standards/national-notifiable-diseases-surveillance-system-nndss

National Notifiable Diseases Surveillance System (NNDSS)

Guidance
Last Updated

This resource provides an overview of the National Notifiable Diseases Surveillance System (NNDSS), which tracks over 70 diseases that pose a risk to public health in Australia. It helps identify disease trends, supports outbreak responses, and informs public health policies. The system collects de-identified data from states and territories to ensure coordinated disease management. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
National Notifiable Diseases Surveillance System (NNDSS)
/quality-standards/optimising-ventilation-infection-prevention-and-control-healthcare-settings

Optimising ventilation for infection prevention and control in healthcare settings

Guidance
Published date

This resource provides guidance on optimising ventilation in healthcare settings to prevent and control infections. It outlines actions that organisations can take to improve ventilation systems, reduce infection transmission risks, and enhance the safety of both patients and staff. It should be used alongside relevant health authority notices. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Australian Commission On Safety And Quality In Health Care
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Optimising ventilation for infection prevention and control in healthcare settings
/quality-standards/national-nursing-workforce-strategy

National Nursing Workforce Strategy

Guidance
Last Updated

The resource provides information on the National Nursing Workforce Strategy, which outlines long-term plans for workforce sustainability, diversity, and development. It supports collaboration among stakeholders, promotes evidence-based care, and addresses challenges in regional and remote areas to ensure quality nursing care across the healthcare system. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Standard
2: The Organisation
Outcomes
2.8: Workforce planning
National Nursing Workforce Strategy
/quality-standards/non-compliance

Non-compliance

Guidance

This resource outlines the processes for managing non-compliance in aged care services. It includes information on banning orders, enforceable undertakings, and how the Commission addresses non-compliance through monitoring, complaints directions, and enforcement policies. Providers can also search for performance reports to track compliance​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

Author
Aged Care Quality & Safety Commission
Standard
2: The Organisation
Outcomes
2.3: Accountability, quality system and policies and procedures
Non-compliance
/quality-standards/food-and-dining-your-choices-matter

Food and dining - your choices matter

Fact sheet
Published date
Last Updated

This fact sheet informs aged care residents of their rights to safe, enjoyable, and respectful dining experiences. It outlines steps for raising concerns with providers about food and dining, offers a preference form for residents to communicate their dietary needs, and provides contact information for support services if issues remain unresolved. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

Author
Aged Care Quality & Safety Commission
Standard
1: The Individual, 2: The Organisation, 6: Food and Nutrition, 7: The Residential Community
Outcomes
1.3: Choice, independence and quality of life, 2.6a: Complaints and feedback management for aged care workers, 2.6b: Complaints and feedback management for individuals, 6.1: Partnering with individuals on food and drinks, 7.1: Daily living
First page of the Food and dining – your choices matter fact sheet
/quality-standards/governing-reform-aged-care-program

Governing for Reform in Aged Care Program

Guidance

This resource outlines the Governing for Reform in Aged Care Program, designed to strengthen corporate and clinical governance capabilities for aged care leaders. It provides tools, online learning modules, webinars, and podcasts to support governance improvement and help leaders engage in reform efforts. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

Author
Aged Care Quality & Safety Commission
Standard
2: The Organisation
Outcomes
2.1: Partnering with individuals, 2.2a: Quality, safety and inclusion culture to support aged care workers to deliver quality care, 2.3: Accountability, quality system and policies and procedures, 2.4: Risk management, 2.5: Incident management, 2.6a: Complaints and feedback management for aged care workers, 2.6b: Complaints and feedback management for individuals, 2.7: Information management, 2.8: Workforce planning, 2.9: Human resource management, 2.10: Emergency and disaster management
Governing for Reform in Aged Care Program
/quality-standards/little-yarn-goes-long-way-fact-sheet

A little yarn goes a long way - Fact sheet

Fact sheet
Published date
Last Updated

The ‘A little yarn goes a long way’ fact sheet has been developed to inform older Aboriginal and Torres Strait Islander people, and their friends and family, about the support available to help them resolve concerns about aged care services, and why it’s important to raise these concerns.

Information is also available in 7 different languages including: English, Alyawarra, Arrernte, Luritja, Pitjantjatjarra, Torres Strait Creole and Warlpiri.

Standard
1: The Individual, 2: The Organisation
Outcomes
1.1: Person-centred care, 2.6b: Complaints and feedback management for individuals
A little yarn goes a long way image
/quality-standards/explaining-aged-care-and-your-rights-locally-tailorable-poster-first-nations-resources

Explaining aged care and your rights – locally tailorable poster - First Nations resources

Poster
Published date

We’ve developed a tailorable poster for you to edit with your own local details, and print and display at community notice boards or waiting areas.

Author
Aged Care Quality & Safety Commission
Standard
1: The Individual, 2: The Organisation
Outcomes
1.1: Person-centred care, 2.6b: Complaints and feedback management for individuals
Explaining aged care and your rights – locally tailorable poster