A new learning resource for providers, featuring case study insights from ‘unreasonable use of force’ incidents reported to the Commission is now available.
Letter to general practitioners and nurse practitioners to seek support in a quality improvement intervention being undertaken in Australian residential aged care services (RACS), to address overprescribing of antibiotics for aged care residents for urinary tract conditions including asymptomatic bacteriuria.
This video introduces the provider governance obligations introduced on 1 December 2023.
Transcript for 'Provider governance - provider responsibilities 1 December 2023'
The Commission has developed the ‘Home Services Pricing and Agreements – Navigating changes the right way’ guidance for home service providers delivering care and service supports through the Home Care Packages (HCP) Program and Commonwealth Home Support Programme (CHSP).
Provider Guidance - Home Services Pricing and Agreements (PDF 531.4 KB)
This video is to give consumers, their representatives and families an overview of various aspects of the Strengthening Provider Governance reform. It describes the new governance responsibilities for all providers.
Notice of collection form (PDF 190.3 KB)
This fact sheet informs aged care residents of their rights to safe, enjoyable, and respectful dining experiences. It outlines steps for raising concerns with providers about food and dining, offers a preference form for residents to communicate their dietary needs, and provides contact information for support services if issues remain unresolved. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
English - Food and dining – your choices matter (PDF 484.79 KB)
Arabic - تهمّّنا تفضيلاتكم في الطعام وعادات الأكل (PDF 767.17 KB)
Chinese Simplified - 食品和餐饮—— 您的选择很重要 (PDF 785.39 KB)
Chinese Traditional - 食品和餐飲—— 您的選擇很重要 (PDF 788.7 KB)
French - Alimentation et repas – vos choix sont importants (PDF 684.4 KB)
German - Essen und Speisen – Ihre Wahl zählt (PDF 686.18 KB)
Greek - Φαγητό και γεύματα – οι επιλογές σας έχουν σημασία (PDF 690.89 KB)
Hungarian - Ételek és étkezés – az Ön döntése számít (PDF 684.42 KB)
Macedonian - Храна и јадење - вашиот избор е важен (PDF 683.21 KB)
Maltese - L-ikel u l-ikliet - l-għażliet tiegħek huma importanti (PDF 685.65 KB)
Russian - Питание и прием пищи: ваш выбор имеет значение (PDF 682.53 KB)
Serbian - Храна и обедовање – ваш избор је важан (PDF 681.46 KB)
Spanish - Alimentos y comidas: sus preferencias importan (PDF 679.42 KB)
Low-value urine dipstick testing practice in aged care is a common, yet modifiable, driver of antibiotic overuse for conditions such as asymptomatic bacteriuria.
The Commission undertook a project to evaluate the feasibility and useability of To Dip Or Not To Dip (TDONTD) in Australian aged care services.
To Dip or Not To Dip project summary (PDF 412.34 KB)
This Regulatory Bulletin provides information on the information that the Commission publishes on aged care providers’ performance in relation to their responsibilities as providers. The Commission also publishes information on the Commission’s website and My Aged Care about outcomes of regulatory decisions, including the Service Compliance Rating for Star Ratings.
RB 2023-18 – Publication of provider performance information (DOCX 172.12 KB)
This Regulatory Bulletin provides guidance on banning orders, the circumstances in which the Commission will make a banning order and the approach that will be taken when deciding whether or not to do so. It includes information on the consequences of breaching a banning order, variation and revocation of banning orders and publication of information on banning orders.
RB 2023–17 Regulatory Bulletin - Banning orders (PDF 408.74 KB)
This paper presents a high-level overview of contemporary evidence regarding food services in residential aged care settings.
Residential aged care food services discussion paper (PDF 536.47 KB)
A key election commitment by the ALP Federal Government was to implement price caps on administrative and management charges in the home care package program to improve pricing transparency and reduce excessive charges. Legislation has now been passed to enable this to occur.
Download a PDF of the slides that were used in the 15 December 2022 webinar, Aged care sector reforms – current status and what’s next?
Aged care sector reforms – current status and what’s next? (PDF 25.49 MB)
This document contains a summary of all available resources for Provider Governance as at 15 December 2022
Provider governance Resources (PDF 537.34 KB)
This document contains a summary of all available resources for SIRS as at 15 December 2022
SIRS resources (PDF 876.92 KB)
This document contains a summary of all available resources for the Aged Care Code of Conduct.
Aged Care Code of Conduct resources (PDF 504.04 KB)
This document contains responses to questions asked during our webinar series on strengthening provider governance reforms.
This video introduces the provider governance obligations introduced on 1 December 2022
Transcript for 'Provider governance - provider responsibilities 1 December 2022'
A form for a person or entity to apply to vary or revoke a banning order, or a condition of a banning order, made against them.
This video is to give older people, their representatives, families and registered supporters an overview of the Aged Care Code of Conduct. It describes the behaviour expected of registered providers, their responsible persons (e.g. board members and Chief Executive Officers) and aged care workers. It describes how providers and the people who provide your care must behave and treat you.
