The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which take effect from 1 November 2025. The Resource Centre will be updated to reflect key changes made to the draft strengthened Standards. You can search for resources by using keywords, or filtering by standard, outcome, audience and theme. Before using the Resource Centre, please read the terms of use.
First Nations - Workplace poster - Standard 1 The individual
These workplace standards posters demonstrate the strengthened Standards and what they mean for aged care providers and workers. You can print these out and display them around your workplace.
First Nations – Workplace poster – Standard 2 The organisation
These workplace standards posters demonstrate the strengthened Standards and what they mean for aged care providers and workers. You can print these out and display them around your workplace.
First Nations – Workplace poster – Standard 2 The organisation (PDF 539.54 KB)
First Nations – Workplace poster – Standard 3 Care and services
These workplace standards posters demonstrate the strengthened Standards and what they mean for aged care providers and workers. You can print these out and display them around your workplace.
First Nations – Workplace poster – Standard 3 Care and services (PDF 550.99 KB)
First Nations – Workplace poster – Standard 5 Clinical care
These workplace standards posters demonstrate the strengthened Standards and what they mean for aged care providers and workers. You can print these out and display them around your workplace.
First Nations – Workplace poster – Standard 5 Clinical care (PDF 562.27 KB)
Outbreak Management Plan - stress testing outline
Having a comprehensive and organisation-specific outbreak management plan (OMP) helps your organisation to be prepared for the management of infections and outbreaks within your service. A key part of this readiness is ensuring that your OMP is fit-for-purpose and that everyone across the organisation can implement it if required. One way to maintain readiness and support continuous improvement of your OMP is to run regular drills, or stress tests, of your plan.
Outbreak Management Plan - stress testing outline (PDF 424.34 KB)
Making sure your workers can work in aged care
You need to have governance systems and processes to make sure your aged care workers can work in aged care.
This fact sheet explains a provider’s responsibilities for:
- screening workers
- preventing breaches to banning orders.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Making sure your workers can work in aged care (PDF 275.56 KB)
Outbreak Management Plan - key features
Outbreak management planning is a key part of infection prevention and control. This document supports both the development of a new outbreak management plan (OMP) and the quality assurance of existing plans. It details common OMP sections to get you started as you tailor your OMP to your service.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Outbreak Management Plan - Key features (PDF 839.81 KB)
A little yarn goes a long way - Fact sheet
The ‘A little yarn goes a long way’ fact sheet has been developed to inform older Aboriginal and Torres Strait Islander people, and their friends and family, about the support available to help them resolve concerns about aged care services, and why it’s important to raise these concerns.
Information is also available in 7 different languages including: English, Alyawarra, Arrernte, Luritja, Pitjantjatjarra, Torres Strait Creole and Warlpiri.
English - A little yarn goes a long way (PDF 769.91 KB)
Alyawarra - A little yarn goes a long way (PDF 3.74 MB)
Arrernte - A little yarn goes a long way (PDF 3.73 MB)
Luritja - A little yarn goes a long way (PDF 3.73 MB)
Pitjantjatjarra - A little yarn goes a long way (PDF 3.73 MB)
Torres Strait Creole - A little yarn goes a long way (PDF 3.74 MB)
Warlpiri - A little yarn goes a long way (PDF 3.73 MB)
Explaining aged care and your rights – locally tailorable poster - First Nations resources
We’ve developed a tailorable poster for you to edit with your own local details, and print and display at community notice boards or waiting areas.
First Nations - Visual Storyboard - Aged care and your rights
The storyboards use pictures to explain aged care, your rights and what to do if your rights aren’t being met.
Aged care and your rights – visual storyboard (PDF 803.63 KB)
First Nations - Visual information sheet - Your rights when accessing aged care
Yarning about your aged care (PDF 645.07 KB)
Provider Governance Policy
Under the new Act, registered providers will need to meet certain governance obligations.
Our Provider Governance Policy outlines our expectations of providers and guiding principles of good governance. It includes:
- definitions and principles of good governance
- provider governance obligations
- how we collect provider governance information
- how we respond to provider governance risks.
Provider Governance Policy (PDF 2.07 MB)
Joint letter from CMO and Commissioner to Board Chairs on winter preparedness 2025
Joint letter from the Chief Medical Officer Professor Anthony Lawler and Commissioner Liz Hefren-Webb to Board Chairs, Residential Aged Care Providers on winter preparedness in residential aged care.
Your questions answered – Compliance
In this video, Peter Edwards, Executive Director, Compliance and Enforcement Group, answers your questions about how we will manage non-compliance from 1 November 2025.
Effective incident management education pack
The Effective incident management education pack is designed for providers to deliver to their own staff. It can be delivered in full or delivered as a series of shorter sessions where you can focus on the sections that are most relevant to your setting or the time you have available.
This pack will support your staff to understand the role they play in effectively managing incidents at your aged care service and help them understand what an incident management system is and its key elements.
First Nations - Digital Flipchart - Your rights in aged care
A visual guide for conversations between providers/workers and older people about aged care. It includes notes for providers/workers to help guide the conversation.
Audit Evidence Collection Tool (AECT) – Registration
Organisations or persons must complete the Audit Evidence Collection Tool (AECT) – Registration as part of the initial registration audit. This is compulsory for organisations or persons applying for registration in categories 4, 5 and 6 from 1 November 2025.
The registration audit helps us to understand if the organisation or person can conform with the related strengthened Aged Care Quality Standards.
We use this tool to collect evidence about:
Audit Evidence Collection Tool (AECT) – Registration (XLSX 457.4 KB)
Audit Evidence Collection Tool (AECT) – Renewal
Providers must complete the Audit Evidence Collection Tool (AECT) – Renewal as part of a renewal audit in registration categories 4, 5 and 6. This is compulsory for providers from 1 November 2025.
Providers only need to complete this tool once as part of the audit program.
The renewal audit helps us to understand if the provider can conform with the related strengthened Aged Care Quality Standards.
We use this tool to collect evidence about:
- your systems and processes
- how you deliver high-quality care to older people.
Audit Evidence Collection Tool (AECT) – Renewal (XLSX 418.69 KB)
Audit Evidence Collection Tool (AECT) – Variation
Providers must complete the Audit Evidence Collection Tool (AECT) – Variation as part of a variation audit, where they are asking to add categories 4, 5 or 6 to their registration. This is compulsory for providers from 1 November 2025.
The variation audit helps us to understand if the provider can conform with the related strengthened Aged Care Quality Standards.
We use this tool to collect evidence about:
- the systems and processes you will establish
- how you will deliver high-quality care to older people.
Audit Evidence Collection Tool (AECT) – Variation (XLSX 453.08 KB)
Care Delivery Evidence Collection Tool (CDECT) – Care delivery location (Category 4 & 5)
Providers must complete this tool as part of a renewal audit in registration categories 4 and 5.
We will identify a targeted sample of care delivery locations (Category 4 & 5). You will be notified of this sample and the CDECT – Care delivery location must only be completed for these targeted sample locations.
We use this tool to collect evidence about care and services delivered in a home or community setting.
