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Under the new Aged Care Act we manage complaints in a more rights-based way. We tested this holistic approach with a group of aged care providers.

Under the Aged Care Act 2024, older people have the right to clear information so they can make informed decisions about their care. This includes the right to access clear pricing and service information for Support at Home services.

The Minister for Aged Care and Seniors, the Hon Sam Rae MP today announced the Australian Government’s delivery of the biggest reforms in a generation, with the Aged Care Act 2024 and the new Support at Home program now in place.

We welcome the appointment of Treasure Jennings as the new Aged Care Quality and Safety Complaints Commissioner. Minister for Aged Care and Seniors, the Hon Sam Rae MP announced the appointment today (add link to MR). Ms Jennings will join the Commission from 1 November 2025.

Our latest Sector Performance Report (Quarter 4, 2024–25) presents an overview of how the aged care sector performed this quarter. This edition also includes a special overview of performance trends from 2023–2025.

We’re updating our Regulatory Strategy for 2025-26 and are inviting your feedback.

Our latest Sector Performance Report is now available. This report gives an overview of how providers complied with the Aged Care Quality Standards and their legislated responsibilities from 1 January to 31 March 2025 (Quarter 3, 2024–25).

Our latest Sector Performance Report is now available. The report includes data from 1 July to 30 September 2024 (Quarter 1, 2024–25).

We’re again collaborating with the Department of Health and Aged Care to deliver the second round of a free national Menu and Mealtime Review Program for res

We have published our latest sector complaints report - Complaints about aged care services – Year in review (July 2023-June 2024).

The Australian Government has introduced the Aged Care Bill to parliament.

Inadequate wound management is one of the most common clinical complaints received by the Aged Care Quality and Safety Commission (the Commission). This Wound Awareness Week (2-8 September), the Commission is reminding aged care providers of their responsibility to ensure good clinical governance that supports effective wound management.

We have extended the public consultation period for the strengthened Aged Care Quality Standards draft guidance documents from 30 April to 19 May 2024.

On Tuesday 23 April, the Acting Inspector-General of Aged Care, Ian Yates AM, and Aged Care Quality and Safety Commissioner, Janet Anderson PSM, signed an important Memorandum of Understanding (MoU).

We have released a suite of fact sheets to help providers understand the new strengthened Quality Standards.

We’re collaborating with the Department of Health and Aged Care to deliver a free national Menu and Mealtime Review Program for residential aged care service

The Aged Care Quality and Safety Commission is committed to guiding the aged care sector in the implementation of antimicrobial stewardship programs which form a major part of the global push to address the serious and ongoing issue of antimicrobial resistance.

We are consulting on our draft guidance resources to help providers, aged care workers and other stakeholders to understand the