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Aged care laws in Australia have now changed. The new Aged Care Act 2024 and Aged Care Rules 2025 now apply. While we complete updating of our website, including draft guidance and other materials, to align with the new laws, providers are advised to refer to the new Act and Rules for any required clarification of their obligations and legal responsibilities. Thank you for your patience.

Quality Standards Resource Centre

The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which take effect from 1 November 2025. The Resource Centre will be updated to reflect key changes made to the draft strengthened Standards. You can search for resources by using keywords, or filtering by standard, outcome, audience and theme. Before using the Resource Centre, please read the terms of use.

Displaying 1 to 9 of 9 result(s)
/quality-standards/bedrooms-and-privacy

Bedrooms and privacy

Guidance
Last Updated

This resource offers guidance on maintaining personal identity for people with dementia by fostering respect, independence, and communication. It suggests environmental and social modifications to enhance dignity, such as personalising spaces, supporting mobility, and addressing unmet needs.

This resource was developed by a state/territory government or organisation, and therefore its applicability and usefulness may be limited.

Author
External resource
Key Theme
Dignity, respect and privacy, Environment, Delivering comprehensive care and services
Standard
1: The Individual, 4: The Environment, 7: The Residential Community
Outcomes
1.2: Dignity, respect and privacy, 4.1b: Environment – services delivered other than in the individual’s home, 7.1: Daily living
Bedrooms and privacy
/quality-standards/my-food-and-dining-preferences-form

My food and dining preferences - form

Fact sheet
Published date
Last Updated

This fact sheet helps aged care residents communicate their food and dining preferences. It includes sections for meal choices, dining preferences, assistance needs, health considerations, cultural or religious customs, and contact information for allied health professionals. It also advises staff to monitor changes in weight and contact a dietitian if needed. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

 

Author
Aged Care Quality & Safety Commission
Key Theme
Food and nutrition, Delivering comprehensive care and services, Assessment and planning
Standard
3: The Care and Services, 6: Food and Nutrition, 7: The Residential Community
Outcomes
6.1: Partnering with individuals on food and drinks, 3.1 Assessment and planning, 7.1: Daily living
Image of Food and dining preferences fact sheet
/quality-standards/celebrating-successes-engaging-people-improve-food-nutrition-and-dining

Celebrating successes in engaging people to improve food, nutrition and dining

Guidance

This resource highlights successful practices in engaging older people to improve food, nutrition, and dining experiences. Providers can use examples like food focus groups, family involvement in recipe changes, and resident-led dining committees to promote enjoyable, dignified, and inclusive dining. It fosters better health, wellbeing, and relationships with staff. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Aged Care Quality & Safety Commission
Key Theme
Delivering comprehensive care and services, Food and nutrition
Standard
6: Food and Nutrition, 7: The Residential Community
Outcomes
6.1: Partnering with individuals on food and drinks, 7.1: Daily living
Celebrating successes in engaging people to improve food, nutrition and dining
/quality-standards/cultural-considerations-food-nutrition-and-dining

Cultural considerations in Food, Nutrition and Dining

Guidance

This resource provides guidance on incorporating cultural considerations into food, nutrition, and dining in aged care settings. It highlights the importance of understanding diverse dietary preferences, religious practices, and family dynamics to support person-centred care, improve wellbeing, and promote inclusivity within the aged care environment. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Aged Care Quality & Safety Commission
Key Theme
Food and nutrition, Person-centred care, Delivering comprehensive care and services
Standard
6: Food and Nutrition, 1: The Individual, 7: The Residential Community
Outcomes
6.1: Partnering with individuals on food and drinks, 6.2: Assessment of nutritional needs and preferences, 1.1: Person-centred care, 7.1: Daily living
Cultural considerations in Food, Nutrition and Dining
/quality-standards/food-nutrition-dining-resources-workers

Food, nutrition & dining: resources for workers

Guidance

This resource provides aged care workers with tools to enhance food, nutrition, and dining experiences for people in their care. It includes practical guides on offering choice, managing swallowing difficulties, promoting oral health, and creating an enjoyable dining environment, all while ensuring adherence to aged care standards. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Aged Care Quality & Safety Commission
Key Theme
Food and nutrition, Delivering comprehensive care and services
Standard
6: Food and Nutrition, 7: The Residential Community
Outcomes
6.1: Partnering with individuals on food and drinks, 6.2: Assessment of nutritional needs and preferences, 6.3: Provision of food and drinks, 6.4: Dining experience, 7.1: Daily living
Food, nutrition & dining: resources for workers
/quality-standards/food-nutrition-dining-resources-providers

Food, nutrition & dining: resources for providers

Guidance

This resource provides tools and guidance for aged care providers to ensure quality food, nutrition, and dining experiences. It includes hotlines, resources for dining, choice, swallowing, and oral health, as well as webinars, research findings, and practical tips to support older adults' wellbeing and meet care standards. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Aged Care Quality & Safety Commission
Key Theme
Clinical safety, Food and nutrition, Delivering comprehensive care and services
Standard
5: Clinical Care, 6: Food and Nutrition, 7: The Residential Community
Outcomes
5.5: Safety of clinical care services, 6.1: Partnering with individuals on food and drinks, 6.2: Assessment of nutritional needs and preferences, 6.3: Provision of food and drinks, 6.4: Dining experience, 7.1: Daily living
Food, nutrition & dining: resources for providers
/quality-standards/respecting-privacy-and-dignity-clients

Respecting the privacy and dignity of clients

Guidance
Last Updated

This resource provides guidance about respecting the privacy and dignity of clients. It includes information about personal privacy, the Privacy Act, what classifies as health information, consent and privacy of information. It also includes information about person-centred care and client dignity. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
External resource
Key Theme
Dignity, respect and privacy, Information management system, Delivering comprehensive care and services
Standard
1: The Individual, 2: The Organisation, 7: The Residential Community
Outcomes
1.2: Dignity, respect and privacy, 2.7: Information management, 7.1: Daily living
Respecting the privacy and dignity of clients
/quality-standards/privacy-and-confidentiality-introduction-aged-care-video

Privacy and confidentiality – Introduction to aged care video

Video
Last Updated

This resource is a training video guiding aged care staff on the importance of maintaining privacy and confidentiality for people receiving care. It covers protecting personal information, proper handling of sensitive data, and safe sharing practices, aiming to make sure clients feel secure in sharing information. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Key Theme
Dignity, respect and privacy, Delivering comprehensive care and services, Care coordination and transitions
Standard
1: The Individual, 7: The Residential Community
Outcomes
1.2: Dignity, respect and privacy, 7.1: Daily living, 7.2: Transitions
Privacy and confidentiality – Introduction to aged care video
/quality-standards/food-and-dining-your-choices-matter

Food and dining - your choices matter

Fact sheet
Published date
Last Updated

This fact sheet informs aged care residents of their rights to safe, enjoyable, and respectful dining experiences. It outlines steps for raising concerns with providers about food and dining, offers a preference form for residents to communicate their dietary needs, and provides contact information for support services if issues remain unresolved. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

Author
Aged Care Quality & Safety Commission
Key Theme
Food and nutrition, Choice, independence and quality of life, Delivering comprehensive care and services, Feedback and complaints management system
Standard
1: The Individual, 2: The Organisation, 6: Food and Nutrition, 7: The Residential Community
Outcomes
1.3: Choice, independence and quality of life, 2.6a: Complaints and feedback management for aged care workers, 2.6b: Complaints and feedback management for individuals, 6.1: Partnering with individuals on food and drinks, 7.1: Daily living
First page of the Food and dining – your choices matter fact sheet