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What to expect when you raise a concern with us

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If you have a concern about the aged care you or someone else is receiving, it’s important to speak up. This fact sheet outlines:

  • how to raise a concern with us
  • what concerns we can help with
  • what happens when you contact us
  • your confidentiality options.
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What to expect when you raise a concern with us
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Acknowledgement of Country

In the spirit of reconciliation, the Aged Care Quality and Safety Commission acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, water and community. We pay our respect to their Elders, past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples. 

Aboriginal and Torres Strait Islander readers are advised that content on this website may contain images of deceased persons.