A printable A3 poster to help workers understand the intent of the strengthened Aged Care Quality Standards.
Strengthened Quality Standards – Poster for workers (PDF 229.02 KB)
Our Regulatory Strategy sets out how the Commission will deliver on our goals and commitments. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Regulatory Strategy 2024–25 (PDF 1.08 MB)
An updated Memorandum of Understanding (MoU) between the Aged Care Quality and Safety Commission and the Department of Health and Aged Care was signed on 5 July 2024. This new agreement supports both agencies in achieving our shared goal of protecting and enhancing the safety, health, wellbeing and quality of life of older people accessing aged care.
If you need help to raise or resolve concerns about the care that you or someone else is getting from an aged care provider, we can help you.
What to expect from us when you raise a complaint (PDF 299.78 KB)
A report on the outcomes of our public consultation on draft guidance documents on the new strengthened Aged Care Quality Standards.
This fact sheet provides an overview of how your care team (cooks, chefs, food service and care staff) can support you to make ongoing, informed choices about your food, drink and dining experience.
This fact sheet provides an overview for residential aged care staff (including chefs, cooks, food service and care staff) on the requirements and importance of supporting older people’s rights to make informed decisions about their food, drink and dining experience.
Supporting choice about food and drink in aged care (PDF 830.04 KB)
Our latest Regulatory Bulletin explains what we consider and how we issue an infringement notice to a provider or person that has not complied with their aged care obligations, what is included and how to respond if you receive a notice from us.
Regulatory Bulletin RB2024-25 Infringement notices (PDF 454.71 KB)
In the lead up to the conference, we hosted a day of pre-conference workshops focused on best-practice approaches to delivering aged care.
The 9 workshops were an opportunity for providers to come together for an informal conversation with Commission executives and peers on a range of topics.
Pre-conference workshops report 2024 (PDF 1.9 MB)
This Regulatory Bulletin explains approved providers’ responsibilities relating to COVID-19 vaccinations and infection prevention and control. It details how the Aged Care Quality and Safety Commission (Commission) is regulating these responsibilities and responding to providers found to be non-compliant.
This aged care financial reports calendar details due dates and auditing requirements for reports.
Aged care financial reports calendar 2025 - A3 poster (PDF 570.53 KB)
Joint letter on Winter outbreaks to Board Chairs, Residential Aged Care Providers from the Chief Medical Officer, Professor Paul Kelly and Commissioner Janet Anderson PSM.
In this kit you will find a range of promotional resources, including social media posts and tiles, and a newsletter article to help you promote our latest complaints report, 'Complaints about aged care home services – Insights for people receiving care (July-December 2023)'.
The partner information pack presents information for all people visiting and volunteering in residential aged care services. The resource includes information on the importance of infection prevention and control (IPC), the use of personal protective equipment (PPE), and changes in what you need to do if you visit during an outbreak.
Arabic - الشراكة في الرعاية الرعاية المشتركة (PDF 4.87 MB)
Chinese Simplified - 护理合作伙伴 携手护理 (PDF 4.81 MB)
Chinese Traditional - 護理合作夥伴 攜手護理 (PDF 4.73 MB)
Dutch - Samenwerking in de zorg Samen zorgdragen (PDF 4.34 MB)
German - Pflegepartnerschaften Gemeinsam pflegen (PDF 4.38 MB)
Hungarian - Gondozási partnerség Gondozás közösen (PDF 4.38 MB)
Korean - 돌봄 파트너십 함께하는 돌봄 (PDF 4.87 MB)
Latvian - Aprūpes partnerība Kopīgas rūpes (PDF 4.33 MB)
Macedonian - Партнерства во грижа Да се грижиме заедно (PDF 4.31 MB)
Maltese - Sħubija fil-kura Nieħdu ħsieb flimkien (PDF 4.35 MB)
Polish - Partnerstwo w opiece Wspólna opieka (PDF 4.37 MB)
Portuguese - Parceiros nos cuidados Cuidando juntos (PDF 4.37 MB)
Russian - Партнеры по уходу Заботимся вместе (PDF 4.33 MB)
Spanish - Atención en colaboración Cuidamos juntos (PDF 4.35 MB)
Turkish - Bakım ortaklıkları Birlikte dikkat etmek (PDF 4.32 MB)
Ukrainian - Партнерство у сфері догляду Піклуємося разом (PDF 4.33 MB)
Vietnamese - Quan hệ đối tác chăm sóc Cùng nhau chăm sóc (PDF 4.33 MB)
This report is specifically for people receiving aged care and focuses on the experience of those using home services through Home Care Packages or through the Commonwealth Home Support Programme.
The report aims to help people to understand what to expect from their home services provider and sets out what to do if things are not going the way they want. The report includes information about aged care standards, data collected from thousands of complaints and useful tips for people receiving care.
National Aged Care Provider Conference 2024 Placemat (PDF 2.92 MB)
National Aged Care Provider Conference 2024. Towards excellence - aged care on the move, address and open forum by Janet Anderson, PSM Commissioner.
National Aged Care Provider Conference 2024. Parallel session 1: Provider registration unpacked - registration and renewal (Residential services). Presentation by Louise Macleod, Complaints Commissioner, ACQSC
National Aged Care Provider Conference 2024. Parallel session 1: Provider registration unpacked - registration and renewal (Home services). Presentation by Anthony Speed, Executive Director, Quality Assessment and Monitoring, ACQSC.
National Aged Care Provider Conference 2024. Parallel session 2: Strengthened Standards – what to expect and how to be ready (Residential Services). Presentation by Deputy Commissioner, Sector Capability and Regulatory Strategy Lisa Peterson PSM, ACQSC.
