Quality Standards Resource Centre

This resource provides dementia information and resources for multicultural communities, offering animations, videos, and materials in multiple languages. It aims to improve understanding of dementia and its prevention in diverse cultural groups, supporting awareness and early intervention. 

This resource may apply to healthcare contexts outside of aged care. Please consider the applicability of this resource to your care setting.

This resource provides guidance on ensuring informed consent in healthcare settings. It outlines legal, ethical, and professional requirements for obtaining consent, supports person-centred care, and ensures compliance with Australian healthcare standards. It highlights the importance of providing accurate information about interventions and alternatives, ensuring people have sufficient knowledge of potential risks and benefits. 

This resource provides guidance on creating welcoming environments in healthcare services, including aged care, to make sure Aboriginal and Torres Strait Islander people feel safe, respected, and supported. It outlines strategies for cultural safety, collaboration with communities, and improving access to care through inclusive design, training, and environmental changes. 

This toolkit provides guidance for organisations on implementing trauma-informed care practices, aiming to improve safety, trust, and empowerment in care settings. It outlines strategies to adapt policies, environments, and staff approaches to better support people with trauma histories in various care environments.

This resource guides users through setting up new aged care services, covering essential agreements for care plans, services, and fees. It outlines various agreement types, such as Home Care Packages and respite care, and provides support options, including advocacy services, to make sure rights and preferences are respected in care arrangements.

This resource discusses age-related communication changes, covering sensory, speech, language, and cognitive adjustments. It offers strategies for improving communication, such as using hearing aids, choosing quiet settings, and involving speech pathologists, helping older people and their families maintain effective and enjoyable communication.

This resource explains supported decision-making, a process that helps people retain control over choices in their lives, even with cognitive challenges. It outlines how aged care providers can support people’s decisions, providing information in accessible formats and respecting autonomy, as endorsed by national and international rights frameworks.

This resource provides information on aged care rights, including guidance on self-advocacy and accessing support. It offers resources, free educational sessions, and access to advocates for assistance with government-funded aged care services, empowering people to address concerns and understand their entitlements.

This resource provides an overview of Australia’s approach to addressing the abuse of older people, including the National Plan, specialist services, awareness campaigns, and legal reforms. It aims to increase awareness, support prevention efforts, and offer accessible resources for those experiencing or at risk of abuse.

This resource addresses balancing privacy and safety for older people using technology in aged care. It highlights the importance of making sure surveillance technology supports independent living while respecting personal dignity, and it explores considerations for safety and privacy in care settings.

This resource highlights the importance of maintaining dignity for older people in aged care, focusing on how technology use can impact their sense of autonomy and respect. It advises service providers to make sure technological solutions enhance care quality without compromising the dignity of those receiving care.

This resource provides guidelines on caring for older veterans, focusing on areas such as multimorbidity, medication management, and palliative care. It highlights unique healthcare entitlements and support structures available to veterans, supporting aged care providers in delivering comprehensive, person-centred care.

This resource provides case studies on person-centred care approaches used by Australian and international healthcare organisations. It highlights strategies for engaging and partnering with consumers, offering guidance to organisations aiming to implement person-centred practices. Providers can be explored and consider aspects applicable in the aged care setting. This resource may apply to healthcare contexts outside of aged care. Please consider the applicability of this resource to your care setting.

The poster and video will support you in understanding person-centred care.

The Commission has developed a number of resources to help aged care consumers understand what dignity of risk is and what actions you should expect from your provider. The dignity of risk is another way of saying you have the right to live the life you choose.

These workplace standards posters demonstrate the strengthened Standards and what they mean for aged care providers and workers. You can print these out and display them around your workplace.

These colouring resources have been designed specifically for the Aged Care Quality and Safety Commission with the intention of providing a multifaceted creative experience for older Australians living in residential or home aged care settings, and for the people who care for them.

This resource provides tips for engaging with Elders from Aboriginal communities. It includes practical advice for communicating and engaging in a respectful way, with a focus on awareness and understanding of the person and their community.

This resource offers tools and strategies for navigating care transitions for people living with dementia. It provides support to hospital, aged care staff, and family carers, ensuring that the unique needs of those with dementia are met during transitions, such as moving from hospital to aged care or home.

The partner information pack presents information for all people visiting and volunteering in residential aged care services. The resource includes information on the importance of infection prevention and control (IPC), the use of personal protective equipment (PPE), and changes in what you need to do if you visit during an outbreak.