The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which take effect from 1 November 2025. The Resource Centre will be updated to reflect key changes made to the draft strengthened Standards. You can search for resources by using keywords, or filtering by standard, outcome, audience and theme. Before using the Resource Centre, please read the terms of use.
Person-centred care consumer resources
The poster and video will support you in understanding person-centred care.
A3 poster — What is person-centred care? (PDF 1.04 MB)
Consumer guide — What is person-centred care? (PDF 1.79 MB)
Partnerships in care – Partner information package
The partner information pack presents information for all people visiting and volunteering in residential aged care services. The resource includes information on the importance of infection prevention and control (IPC), the use of personal protective equipment (PPE), and changes in what you need to do if you visit during an outbreak.
Arabic - الشراكة في الرعاية الرعاية المشتركة (PDF 4.87 MB)
Chinese Simplified - 护理合作伙伴 携手护理 (PDF 4.81 MB)
Chinese Traditional - 護理合作夥伴 攜手護理 (PDF 4.73 MB)
Dutch - Samenwerking in de zorg Samen zorgdragen (PDF 4.34 MB)
German - Pflegepartnerschaften Gemeinsam pflegen (PDF 4.38 MB)
Hungarian - Gondozási partnerség Gondozás közösen (PDF 4.38 MB)
Korean - 돌봄 파트너십 함께하는 돌봄 (PDF 4.87 MB)
Latvian - Aprūpes partnerība Kopīgas rūpes (PDF 4.33 MB)
Macedonian - Партнерства во грижа Да се грижиме заедно (PDF 4.31 MB)
Maltese - Sħubija fil-kura Nieħdu ħsieb flimkien (PDF 4.35 MB)
Polish - Partnerstwo w opiece Wspólna opieka (PDF 4.37 MB)
Portuguese - Parceiros nos cuidados Cuidando juntos (PDF 4.37 MB)
Russian - Партнеры по уходу Заботимся вместе (PDF 4.33 MB)
Spanish - Atención en colaboración Cuidamos juntos (PDF 4.35 MB)
Turkish - Bakım ortaklıkları Birlikte dikkat etmek (PDF 4.32 MB)
Ukrainian - Партнерство у сфері догляду Піклуємося разом (PDF 4.33 MB)
Vietnamese - Quan hệ đối tác chăm sóc Cùng nhau chăm sóc (PDF 4.33 MB)
Cultural considerations in Food, Nutrition and Dining
This resource provides guidance on incorporating cultural considerations into food, nutrition, and dining in aged care settings. It highlights the importance of understanding diverse dietary preferences, religious practices, and family dynamics to support person-centred care, improve wellbeing, and promote inclusivity within the aged care environment.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Supporting people living with dementia to eat and drink well
This resource provides guidance for aged care services on how to support people living with dementia to eat and drink well. It highlights innovative approaches such as creating familiar, enjoyable meals, reducing mealtime interruptions, and offering 24-hour access to nutritious foods. These strategies help address challenges like malnutrition and dehydration.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Partnerships in Care Agreement – Sample
This resource is a sample of what a partner agreement might look like. It can be used as a template. This document has been created to support aged care providers and individuals where all parties would like to put an agreement in place.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Partnerships in Care Agreement – Sample (PDF 108.45 KB)
Explaining aged care and your rights – locally tailorable poster - First Nations resources
We’ve developed a tailorable poster for you to edit with your own local details, and print and display at community notice boards or waiting areas.
Consumer advisory bodies
This resource explains the role of consumer advisory bodies in aged care, which provide feedback to governing bodies on care and services. It outlines the process for joining, the importance of feedback in decision-making, and the responsibility of providers to offer participation opportunities annually.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
First Nations - Visual information sheet - Your rights when accessing aged care
Yarning about your aged care (PDF 645.07 KB)
Food focus group resources
This resource is a collection of resources about food focus groups. It includes a fact sheet about setting up a food focus group and a checklist for an effective food focus group. It also contains associated templates, including agenda, minutes, terms of reference and feedback form.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
First Nations - YouTube videos
This resource includes a series of YouTube videos developed by the Aged Care Quality and Safety Commission. Australian First Nations older people discuss good quality, culturally appropriate and safe aged care, including person-centred care, rights and how to speak up about care. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Creating behaviour support plans that better support residents
This document outlines the development of behaviour support plans (BSPs) in aged care, focusing on person-centred assessments, identification of triggers, tailored strategies, and regular reviews. It highlights the involvement of healthcare professionals and adherence to care principles to effectively manage residents’ behavioural changes and improve their quality of life.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Restrictive practices provider resources
This resource offers guidance and tools for aged care providers on managing restrictive practices. It emphasises using restrictive practices as a last resort, obtaining informed consent, and developing behaviour support plans. The materials include fact sheets, regulatory updates, webinars, and decision-making tools to ensure compliance with legislation and promote person-centred care.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Partnering in care - Caring together
This resource outlines the Partnerships in Care (PiC) programme, which encourages family and friends to support companionship and care for people in aged care, even during outbreak situations. It provides guidance on infection control, visitation protocols, and formal engagement with care activities to enhance resident well-being in a safe, structured manner.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
What is person-centred care? - video
This video explains what person-centred care means and how you can work with your provider to achieve it.
First Nations - Digital Flipchart - Your rights in aged care
A visual guide for conversations between providers/workers and older people about aged care. It includes notes for providers/workers to help guide the conversation.
First Nations - Stakeholder Communications Toolkit
This Toolkit is designed for First Nations stakeholders including providers, workers and others involved in providing aged care services for First Nations people. We’ve developed it to make it easy for you to share relevant resources with your networks and members
