Resource library

How to create an environment with strong infection prevention and control practices while continuing to provide a positive experience for people with cognitive decline and dementia.

This Cost Recovery Implementation Statement (CRIS) provides information on how we implemented cost recovery charging arrangements for the accreditation and re-accreditation of residential aged care services for the period 1 July to 31 October 2025.

A new Cost Recovery Implementation Statement is available and sets out the new charging arrangements under the new Aged Care Act (from 1 November 2025).

This tool and user guide supports residential aged care services in self-assessing their antimicrobial stewardship (AMS) practices. It covers AMS governance, policies, education, monitoring, and feedback, aiming to improve antibiotic use and reduce risks associated with antimicrobial resistance. The resources helps identify gaps and develop action plans to enhance AMS activities and patient care. This resource may refer to information that will be updated from 1 July 2025 to align with the new Aged Care Act and Quality Standards.

This workshop has been designed for home services providers and will help you to: 

This workshop has been designed for home services providers and will help you to: 

Letter from Commissioner Janet Anderson PSM and Chief Clinical Advisory Dr Melanie Wroth to residential aged care providers and people living in residential aged care homes on the importance of being up to date with COVID-19 vaccine boosters.

People who enter residential care can pay for their accommodation costs with:

• a refundable deposit
• a daily payment
• a combination of a refundable deposit and a daily payment.

When a person transfers to another service, permanently leaves care or passes away, you need to refund their refundable deposit. 

Watch our video series answering the most common questions we have received about the strengthened Aged Care Quality Standards.

In this second episode, Lisa Peterson PSM, Assistant Commissioner for the Sector Capability and Regulatory Strategy, discusses Strengthened Standards Pilot Project, what it involved and what the aged care sector can expect once it's completed. 

This fact sheet explains how the Aged Care Quality and Safety Commission (the Commission) works with and supports aged care workers.

The Prudential Standards contained in the Aged Care Act 1997 (Act) and the Fees and Payments Principles 2014 (No. 2) detail your responsibilities for the use and management of your residents' refundable accommodation deposits (RADs).

Section 52G-3 of the Act states that the Minister for Aged Care may set a maximum amount of accommodation deposit. Currently, this maximum amount is $550,000 as a RAD (or the equivalent Daily Accommodation Payment (DAP)).

 

This fact sheet explains what you can do if you have been overcharged a refundable accommodation deposit (RAD) or daily accommodation payment (DAP) by your provider.

This poster summarises the permitted and non-permitted uses of refundable deposits. Your main purpose of  using refundable deposits must be to provide residential and flexible aged care.

This fact sheet explains the benefits, processes and outcomes of home care pricing audits.

This fact sheet includes suggested questions you can ask your provider about how prepared they are for an infectious disease outbreak (including COVID-19). It also includes links to a range of resources to help you feel safe, informed and connected.

This regulatory bulletin explains the governance obligations that registered providers and their governing bodies must comply with under the new Aged Care Act 2024 and the Aged Care Rules 2025.

In this short video, Tara Pamula, Acting Assistant Commissioner for the Sector Capability and Regulatory Strategy Division, discusses when the strengthened Aged Care Standards will be implemented and the role of the Commission.

The Good Spirit Good Life (GSGL) assessment package is a resource available to support aged care providers in the delivery of culturally safe aged care for First Nations Peoples. Developed by the University of Western Australia, the resource has been developed and validated for use with older Aboriginal Australians, aged 45 years and over, who live in urban or regional areas.

The GSGL package is a resource that providers might want to consider. It comprises an assessment tool, framework, training guide, and recommendations informed by Aboriginal Elders. 

These colouring resources have been designed specifically for the Aged Care Quality and Safety Commission with the intention of providing a multifaceted creative experience for older Australians living in residential or home aged care settings, and for the people who care for them.

Letter from Commissioner Janet Anderson PSM and Complaints Commissioner Louise Macleod to approved providers of residential and home services on the Commission’s new report on Complaints about Aged Care Services – Insights for providers released on 20 November 2023.

This report uses data, case studies and guided questions to identify learnings about good complaint handling that can be applied by residential and home services aged care providers in their services. The report also includes questions for boards and senior leadership to help guide complaints handling.