Download the new single Charter of Aged Care Rights in the links above.
Providers have responsibilities to support consumers to understand the new single Charter of Aged Care Rights (the Charter) that comes into effect from 1 July 2019.
From 1 July 2019, providers must give consumers a copy of the new Charter signed by the provider, and ensure that the consumer or their authorised person has been given a reasonable opportunity to sign a copy of the Charter.
The purpose of requesting the consumer’s signature is to allow them to acknowledge they have received the Charter and had assistance to understand it. Consumers are not required to sign the Charter and can commence, and/or continue to receive care and services, even if they choose not to sign the Charter.
Charter of Aged Care Rights
From 1 July 2019, a new single Charter of Aged Care Rights (the charter) will replace previous Aged Care Rights Charters covering various forms of aged care. The comprehensive and concise new Charter covers 14 fundamental protections that are listed below:
Consumers have the right to:
Safe and high quality care and services;
be treated with dignity and respect;
have my identity, culture and diversity valued and supported;
live without abuse and neglect;
be informed about my care and services in a way I understand;
access all information about myself, including information about my rights, care and services;
have control over and make choice about my care and personal and social life, including where the choices involve personal risk;
have control over, and make decisions about, the personal aspects of my daily life, financial affairs and possessions;
be listened to and understood;
have a person of my choice, including an aged care advocate, support me or speak on my behalf;
complain free from reprisal, and to have my complaints dealt with fairly and promptly;
personal privacy and to have my personal information protected;
exercise my rights without it adversely affecting the way I am treated.
Consumers have the option of signing the Charter of Aged Care Rights (the Charter). Consumers can receive care and services even if they choose not to sign.
If a Consumer decides to sign the Charter, they are acknowledging that their provider has given then a copy of the Charter, and assisted them to understand:
- information about consumer rights in relation to the aged care service; and
- information about consumer rights under the Charter.
Under the aged care law, providers are required to assist consumers to understand their rights and give each Consumer a reasonable opportunity to sign the Charter. Providers must give consumers a copy of the Charter that sets out:
- signature of provider's staff member;
- the date on which the provider gave the consumer a copy of the Charter; and
- the date on which the provider gave the consumer (or their authorised person) the opportunity to sign the Charter;
- the consumer (or authorised person)'s signature (if they choose to sign); and
- the full name of the consumer (and authorised person, if applicable);
The provider will also need to retain a copy of the signed Charter for their records.