We may suspend or revoke your registration. You can learn more detail about this in Section 2.
Learn more about enforcement and conditions in:
- Provider Registration Policy – explains the process of adding and actioning a condition added to a provider’s registration.
Non-statutory actions are informal compliance actions such as engagement, reminder or caution letters to educate and help providers, operators and workers understand their aged care obligations. They are not governed by the Aged Care Act 2024 or the Aged Care Rules 2025, but we have discretion to use them to respond to non-compliance.
We have statutory compliance and enforcement actions that have specific sections in the Aged Care Act 2024 and the Aged Care Rules 2025 governing when and how we use them.
Chapter 3 and Chapter 6 of the Aged Care Act 2024 contain compliance and enforcement actions to compel compliance or deter non-compliance, including:
- varying a provider’s registration, revocation or suspension of a provider’s registration, and revoking a residential care home approval
- monitoring and investigation powers and compliance and enforcement actions established under the Regulatory Powers (Standard Provisions) Act 2014
- required action notices, compliance notices and information-gathering powers
- banning orders to ban or restrict providers, aged care and workers and responsible persons operating within the aged care sector.
For more information, refer to our Compliance and Enforcement Policy.
In line with our safeguarding functions, beyond our registration activities we also undertake risk-based monitoring activities where we identify risk to ensure we respond to it in a timely and proportionate way.
We may undertake targeted enquiries with you or conduct on site inspections of your services.
Where we identify non-compliance we may take further regulatory actions to ensure the non-compliance is addressed. You can read more about this in: