Adding a service type to registration
Providers registered in the following registration categories must use this form to notify the Commission of this type of change in circumstances:
- Category 1: Home and community services
- Category 2: Assistive technology and home modifications
- Category 3: Advisory and support services
- Category 4: Personal and care support in the home or community
- Category 5: Nursing and transition care.
The guidance for this smart form does not cover questions, such as those relating to identification or contact details, which are self-explanatory.
You cannot add a service type in a category that you do not currently hold registration in. If you wish to add a service type in a category that you do not currently hold registration in, submit a Variation form.
Section 1: Change to service types
Question 1.2
Explanatory Note
- Identify one or more services that you wish to deliver, within relevant categories
Removing a service type from registration
Providers registered in the following registration categories must use this form to notify the Commission of this type of change in circumstances:
- Category 1: Home and community services
- Category 2: Assistive technology and home modifications
- Category 3: Advisory and support services
- Category 4: Personal and care support in the home or community
- Category 5: Nursing and transition care.
The guidance for this smart form does not cover questions, such as those relating to identification or contact details, which are self-explanatory.
If you plan to stop delivering all service types within a category, submit a Variation Form. If you plan to stop delivering all service types across all categories, submit a Revocation Form.
Section 1: Change to service types
Question 1.3
Explanatory Note
- Provide a detailed explanation for why you are seeking to remove the service types selected in Question 1.2. This may include but is not limited to details about:
- Changes to demand
- Regulatory changes
- Quality concerns
- Operational restructure
- Staffing shortages
- Changes to partnerships with other organisations
- Financial constraints
Section 2: Older people affected by removal of service types
Question 2.1.2
Explanatory Note
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As part of your registration conditions under the Aged Care Act 2024, you must give the Commission adequate notice about stopping service delivery.
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You are also required under the Aged Care Act 2024 to give an older person written notice about your decision to stop service delivery, at least 14 days before stopping.
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If the ceasing of a service results in a change in registration, you must also consider if it materially affects your ability to continue as a registered provider
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Outline the processes to be implemented and/or planned actions currently being taken to manage any disruptions to the delivery of care and services. This includes any changes to systems, practices or procedures.
The below section must be completed if you are registered in Category 4 or 5 only.
Questions 2.2.1 to 2.2.3
Explanatory Note
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Detail your arrangements to ensure that older people receive continuity of care, for example, the steps that you will follow when transferring individuals to a new residential care home
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Outline the processes to be implemented and/or planned actions currently being taken to manage any disruptions to the delivery of care and services. This includes any changes to systems, practices or procedures.
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Under the Aged Care Act 2024, registered providers must comply with requirements relating to continuity of funded aged care services for individuals
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You must support individuals to transition to a new service if you are exiting them from your service, and you must support the new service to deliver appropriate continuity of care (e.g. handover processes and documentation
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You are also required to consider any other residual risks which may result from removal of service types not covered by the above, and demonstrate you have put in place strategies to mitigate these
Evidence
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Provide relevant attachments to support your responses in this section including three de-identified examples of your continuity of care plans for individuals affected by the removal of the service types
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Copies of correspondence you have sent to older Australians to explain the changes
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Any other documents to support your response
Changes to specialist aged care programs
Providers registered in the following registration categories must use this form to notify the Commission of this type of change in circumstances:
- Category 1: Home and community services
- Category 2: Assistive technology and home modifications
- Category 3: Advisory and support services
- Category 4: Personal and care support in the home or community
- Category 5: Nursing and transition care.
The guidance for this smart form does not cover questions, such as those relating to identification or contact details, which are self-explanatory.
Section 1: Change to specialist aged care program
Question 1.4
Explanatory Note
- Detail the impact of this change on your organisation and ability to deliver care and services
- Continue to complete Section 2: Multi-purpose services of the form if you have a registration in categories 4, 5 or 6, and you are planning to deliver aged care services under the Multi-Purpose Program. Otherwise, you have reached the end of the form.