The Aged Care Code of Conduct (Code) describes how registered providers, aged care workers (including volunteers) and responsible persons must behave and treat people accessing funded aged care services. 

The Code:

• supports an older person's right to personal choice, dignity and respect
• promotes kind, honest and respectful behaviour
• keeps older people accessing funded aged care services safe from harm.

The Code requires providers, responsible persons and aged care workers to:

1. Act with respect for individuals’ rights to freedom of expression, self-determination and decision-making in accordance with applicable laws and conventions.
2. Act in a way that treats individuals with dignity and respect and values their diversity.
3. Act with respect for the privacy of individuals.
4. Deliver funded aged care services in a safe and competent manner, with care and skill.
5. Act with integrity, honesty and transparency.
6. Promptly take steps to raise and act on concerns about matters that may impact the quality and safety of funded aged care services.
7. Deliver funded aged care services free from:
   • all forms of violence, discrimination, exploitation, neglect and abuse
   • sexual misconduct
8. Take all reasonable steps to prevent and respond to:
   • all forms of violence, discrimination, exploitation, neglect and abuse
   • sexual misconduct.

It is a condition of a provider’s registration to comply with the Code and take reasonable steps to ensure their aged care workers and responsible persons comply with the Code. 

See Aged Care Code of Conduct for providers, for more information about the Code.