You must submit your request no later than 28 days after you receive your Notification of Decision if you want us to reconsider a reviewable decision. In limited cases, we can give you more time. For example, if:

• there’s a natural disaster in your area
• there’s an infectious disease outbreak in your aged care service
• a key responsible person isn’t available because they’re unwell. 

The reviewer has 90 days after receiving your request for reconsideration to make their decision and notify you of the outcome.

It’s your responsibility to provide all supporting documents and evidence. Sometimes we might ask you for more information. If so, we’ll give you between 7 and 28 days to respond to our request. 

If you don’t provide the requested information in the time given, and don’t contact us to explain why or ask for more time, we may make our decision without the requested information.