The purpose of this guidance is to help you to complete a notification form to notify the Aged Care Quality and Safety Commission (the Commission) of a change in circumstance impacting you as a registered provider. This document includes information regarding the notification process, including explanatory notes and evidence requirements to support you to complete your notification form. It is recommended that you read this resource for guidance and reference, prior to and when completing the change in circumstance form.

Registered providers must notify the Commission of certain change in circumstances within 14 days after they become aware of the change. You must notify the Commission when:   

• There is a change to your suitability to be a registered provider
• There is a change to the suitability of a responsible person  
• There is a change in your responsible persons
• There is a significant change in your organisation or governance arrangements  
• There is a significant change in your scale of operations of your funded aged care services  
• There is a change in the service types you deliver
• There are specified changes to your associated provider arrangements
• There are specified changes to your approved residential care home  
• There are specified changes to your financial and prudential matters.

This obligation relates to section 167 of The Aged Care Act 2024 and The Aged Care Rules 2025. 

The guidance within this document does not cover all questions, such as those relating to identification or contact details, which are self-explanatory. Guidance has only been included for questions in the notification form that may require clarification.

For each question that may need clarification, this guidance includes:

• An overview of how the question relates to requirements in the law
• Explanatory Notes – Additional information or context to help you understand the question so you can provide accurate and relevant responses.
• Evidence – Minimum information to be submitted to verify and support your application. Additional relevant information that is not listed here may also be submitted. If the listed evidence is not relevant for your notification, it does not have to be attached. There will not be an evidence box included with the question if no evidence is required. 

As a registered provider, you are responsible for understanding and complying with your obligations under the Aged Care Act 2024 and the Aged Care Rules 2025. 

Remember, it is part of your obligations to notify us of certain changes in your circumstances. The change in circumstance form helps you to meet this obligation and ensures you give us the information we need to understand the change or changes that have occurred. 

For us to understand any change in your circumstance that you notify us about, you must explain:   

• The nature of the change
• The reasons for the change
• The impact of the change
• How you will manage any risks which may result from the change

This information will help us determine if you or the Commission needs to take further action or make enquiries.   

It is also part of your obligation to notify the Department of Health, Disability and Ageing of certain change in your circumstances. Refer to the Department website for details.