Internal decision reviewers (reviewers) in our Reviews and Reconsiderations team do all the reconsiderations work at the Commission. They’re a separate and independent team from the original decision makers and occupy a position at the same level as, or higher than, the original decision maker.

The reviewers will ‘stand in the shoes of the original decision-maker’ using the same laws and policies as the original decision-makers to make their own decision. This is called a merits review. 

As part of the reconsideration process, they also consider:

• new information you’ve provided as part of your reconsideration request
• other information they think is relevant. For example, information or intelligence we’ve collected from:
  • routine reporting
  • notifications
  • complaints
  • risk-based reporting
  • compliance actions.

The reconsideration is not limited to the information that was available to the original decision maker and can include information received until they make their decision. If they think there is new and relevant information that will affect the decision in a way you might find unfavourable, they will give you an opportunity to comment before they decide.