If you do not use the approved form for notification as provided on the Commission website, your notification will be considered invalid and will not be accepted.  

To access the approved form, go to the Commission website  

1. Select ‘Submit an application, request or notification’
2. Click on the tile ‘Start a form’
3. Choose the form titled ‘Change in Circumstance Notification’ 
4. Complete the form(s) for the change(s) you are notifying us about, and upload all required and supporting documents 
5. Return to the website and select ‘Submit a completed form’ to upload your completed form(s). 

You will be required to complete a baseline form as well as a separate form for each type of change you are notifying us about. 

The information you provide in your notification form and all supporting documents must be accurate, truthful and verified by you.   

You must submit all notification forms for a change in circumstances within 14 days of starting the form. 

Check that you have completed all relevant fields and answered all mandatory questions correctly. Ensure your responses:

• are clear and contain detailed information
• provide information that is specific to you or your organisation
• provide clear, detailed information that demonstrates your ongoing commitment, capability and capacity to deliver aged care services.  
• demonstrate an understanding of your obligations in delivering aged care services. 
• provide factual information that is specific to your organisation. 
• do not rely upon artificial intelligence or prefabricated responses.   

You may experience issues when submitting your application for if: 

• you are using an outdated version of the form
• any mandatory fields have not been completed
• (based on your responses) a related subsidiary form has not been submitted
• a subsidiary form has been submitted more than once (where only one submission was needed)
• a virus is detected in any component of your notification or attachment(s)
• a single attachment exceeds 200mb or all attachments together exceeds 500mb.

Additional technical guidance is available on the Commission’s website.

If the information in your notification is incomplete or contains significant errors, we may request you resubmit the information through a new form. 

If we require further information about your notification, we will contact you.  

Refer to the Commission’s glossary for definitions of key terms used throughout this guidance material.  

Our Privacy Policy outlines how we manage personal information and safeguard privacy under the Privacy Act 1988 and the Australian Privacy Principles.  

The personal information collected through the notification form is protected by law. This includes the Privacy Act 1988, the Australian Privacy Principles, and the Aged Care Act 2024. 

Information collected may include personal information of responsible persons such as their date of birth and contact details. 

The Commission uses information collected in the notification form, and other relevant information it obtains or receives, to perform its functions under the Aged Care Act 2024. 

Information may be shared with other regulators if needed for their regulatory functions. This includes the Department of Health, Disability and Ageing, other State and Commonwealth agencies and where otherwise permitted or required by law. 

Read our Privacy Policy before you complete and submit your notification.