Your response to question 3.5 will be about any older person that will transition to a new provider.

Your response should describe how you will:

• support the older person in that transition so they can obtain the care they need (e.g., identifying alternative providers, making the older person aware of them, and empowering the older person in their choice of what services they access)

• engage with that other provider (e.g., in relation to the timing of transition arrangements and the sharing of records relating to an older person such as care plans).

Your response to questions 3.6 and 3.7 will be about all older people referred to at questions 3.1 and 3.2, regardless of whether they will continue to access services from you during the suspension period, or transition to a new provider. Your response should describe how you will:

• identify all relevant factors affecting the continuity of care for older people (e.g., assessing ongoing care needs, including consulting with older people to understand their needs and perspectives)

• identify risks during the suspension period and managed them (e.g., ensuring that you have sufficient finances to continue delivering services throughout the suspension period in the absence of Commonwealth funding).  

You should provide at least 3 deidentified examples of continuity of care plans for older people affected by a revocation of your registration (e.g., separate plans for categories 4, 5 and 6). You may also include other attachments to support your response.

If an older person is being transitioned to another provider, your response may include how you will:

• ensure the removal of the older person from the home is permitted under the Aged Care Act 2024 and related laws

• ensure suitable and affordable alternative accommodation is available to the older person with another provider who can suit their needs or in a place more suited to their long-term needs

• assess the older person’s needs 

• notify the older person (including making their rights clear to them)

• prepare a continuity of care plan for the older person.

If an older person is not being transitioned to another provider during the suspension period, your response may include details about your:

• plan to continue operating the approved residential care home during the suspension period and after it ends. Use the dates you provided at questions 2.2 and 2.3 for this purpose.

You may include attachments to support your response (e.g., continuity of care plans).

Your response may include:

• the process you will use to identify and calculate the payments and refunds that you are required to make if older people transition to other providers (e.g., refunds of accommodation deposits)

• a description of how those payments and refunds will be made (e.g., timing or if you need to liquidate assets)

• your understanding of any related notice requirements (not just notifications to us)

• any other relevant matters.

You may include attachments to support your response (e.g., your Liquidity Management Strategy, bank statements, a current statement of financial position, documents about lines of credit).