People’s rights under the Aged Care Act are outlined in the Statement of Rights.
The Statement of Rights clearly explains what older people can expect from you and aged care workers. It says that older people have the right to have services delivered by skilled and experienced aged care workers.
You must deliver care and services in line with the Statement of Rights. This means that you must be able to demonstrate that you understand what the Statement of Rights means for you and how you embed upholding the rights in practice. You should take all practical and reasonable steps to deliver care and services in a way that upholds these rights.
Every person has a right to:
- independence, autonomy, empowerment and freedom of choice
- equitable (fair) access to aged care services
- quality and safe aged care services from Australian Government-funded providers
- have their privacy and personal information protected
- receive good communication
- raise issues without the fear of reprisal (negative consequences)
- access advocates
- stay connected to the people who are important to them.
Learn more about the Statement of Rights and the Statement of Principles in the Aged Care Act 2024 visit Part 3 – Aged care rights and principles.