Under the Aged Care Act 2024 (new Aged Care Act), to provide Australian Government-funded aged care services (aged care services), providers must be registered by the Aged Care Quality and Safety Commission (Commission).

Our Provider Registration Policy explains our process and principles for registering providers of aged care services.

When we make a registration decision, we give the organisation, person or provider (the ‘affected entity’) a Notice of Decision. We record and update provider registration details and decisions in the Provider Register. Some registration decisions are reviewable decisions. This means that affected entities can ask us to reconsider (rethink) the decision we made.

Section 556 of the new Aged Care Act lists the types of reviewable decisions. You can also find a list of reviewable decisions and affected entities below. 

We reconsider reviewable decisions for free. However, we do recover costs for some registration services. For example, adding a new registration category or doing a quality audit for providers who want to register or renew their registration in categories 4 to 6. You can find more information about fees in our Cost Recovery Implementation Statement 2025 – 2026 . 

This guidance document describes how we reconsider decisions, and how to complete the online request for reconsideration form. You can find more information about the reconsideration process in our Regulatory Bulletin on Reviewable Decisions . If you want to talk to us about reviewing a decision, you can contact us at reconsideration@agedcarequality.gov.au